CallTower

CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions such as Genesys and Five9 with Professional and Managed Services, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency.

In 2025, CallTower acquired North America’s trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys.

With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success.

• Global Hybrid MSFT Teams, Webex and Zoom environments with key integrations, including contact center
• White globe implementation ensuring a gradual shift in solutions enabling adoption
• Scalable / Flexible / Customizable
• Georedundant network and platforms are completely optimized for voice
• CallTower Connect - provisioning portal with 25+ APIs
• Professional and Managed Services

CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions elevated by the integration of AI technology, comprehensive contact center solutions and one-click failover. Customers can architect a hybrid communcations strategy or move between the most popular platforms as needs change. Calltower supports domestic and global customers with a variety of UCaaS and CCaaS offerings and expertise.

- Hunter Edmisten, UC/CC/AI FSE

CallTower’s domestic and international value is best realized by companies with more than 100 employees with a requirement to easily scale and add locations.

• Company has a need to effectively communicate and collaboration across multiple locations and/or dynamic workforce
• Company currently has legacy phone system and would like to migrate to cloud-based communications
• Company would like a complete Digital Workspace solution beyond just a PBX replacement. They want all their services, billing and support under one roof.
• Company is currently utilizing several on-prem services with a communication requirement for interoperability with cloud-based solutions

CallTower is in a UNIQUE position in the marketplace delivering industry-leading communications solutions (Microsoft Teams, Cisco Webex and Zoom), empowered by 25+ key business integrations. Providing an environment w here these solutions can work together – enabling customers with a choice (down to the user level) and keeping the internal calls between these platforms on-net enabling additional cost savings. These solutions are all provisioned through CallTower Connect, our proprietary provisioning portal.