CommandLink

#1 Global Platform To Simplify Your Stack

CommandLink is the only global infrastructure provider that unifies connectivity, security, voice, and AI into one intelligent platform—backed by world-class support.

At the foundation of our platform is the industry’s most advanced Global ISP Aggregation fabric, giving enterprises access to 5,000+ carriers in over 200 countries through a single vendor, contract, and software interface. Whether you're deploying a single site or a global hybrid network, CommandLink delivers unmatched reach, control, and SLA-backed performance.

We integrate SD-WAN, SASE (Fortinet, Versa, Cato, Meraki, Juniper), MDR/XDR, Cloud Voice, monitoring, and support into one seamless experience—purpose-built for modern IT teams managing multi-vendor environments.

CommandLink’s platform includes AI-driven engines, Command|Monitor and Command|Alert, that proactively detect network degradation, security threats, or service anomalies and automatically trigger intelligent workflows, vendor escalations, or internal remediation—before users are affected.

Our Command|POD support model sets a new standard in enterprise service. Each customer is assigned a dedicated team of Tier 3 engineers who understand your environment and provide real-time, proactive support. No call centers. No handoffs. No excuses.

From first mile to last, CommandLink consolidates and simplifies global IT infrastructure into a single platform—with intelligent operations and unmatched support.

• https://www.commandlink.com/
• Headquarters: Everett, WA
• Over 1,500 Enterprise Customers

Proprietary Command|Link ITSM Platform

• Single Pane of Glass: Unified visibility across network, security, communications, and service operations.
• Customizable & Scalable: Tailored workflows, automation, and integrations designed to scale with your business.
• Integrated NOC + SOC: Combine network and security operations into one seamless system for end-to-end control.
• Expert-Driven Support: Every case is handled directly by tier-3 engineers—no escalations, no scripts.
• Integrated Security Stack: MDR, NDR, XDR, SIEM, and SOC capabilities in one platform for full-spectrum threat detection.
• Command|Link SOCaaS: Backed by 24/7 Tier-3 security analysts for rapid, intelligent response.
• Edge-to-Cloud Coverage: Full protection for on-prem, cloud, and remote environments via NDR, MDR, and SASE.
• Unified Observability: Real-time dashboards covering circuits, endpoints, apps, and cloud environments.
• Proactive Resolution: AI-driven alerts + automated ticketing + expert response = faster fix times.
• Configurable Intelligence: Build dynamic alert policies by service, severity, schedule, and location.

Only Tier-3 Engineering Support

• No Tier-1 Barriers: 100% tier-3 model—no phone trees, no escalations.
• CommandPOD Model: Dedicated engineers who know your business and environment.
• AI-Driven Routing: Smart case assignment ensures the right expert handles every issue.
• 24/7/365 Oversight: Real-time monitoring + human-led response ensures uptime and peace of mind.

Global Bandwidth & Infrastructure

• One MSA. Every ISP. 5,000+ carriers worldwide under a single agreement.
• Multi-Currency Billing: Simplify procurement across global regions.
• Fast On-Site Installations: Clean, professional deployments with on-demand field techs.
• International Hardware Fulfillment: Next-business-day SLAs across 120+ countries.
• Diverse & Redundant: Custom-designed multi-path routing for uptime and performance.
• One Bill. One Platform. Everything consolidated into one interface and one invoice.
• Save 1+ Days Weekly: Automation and consolidation free up valuable IT resources.

Unique Support POD Model, Engineers take first calls on support. Outstanding Network Visibility. By far 1 of the best portals in the industry Strong SLAs, 100% Uptime, 1 Hour Configuration Changes, etc. Versa, Fortinet and CATO Platforms

Vice President of Engineering: Connectivity, Colo & Wireless

• Best fit: SDWAN / Security -as-a-Service • Company interested in moving from a legacy MPLS to modern day internet & SDWAN solution
• Company interested in moving their multi-solution SDWAN & firewall into a single source provider
• Best fit: Multi-Site Network Aggregation • Company looking to offload the burden of managing multi-site “vendor sprawl” = managing multiple sites connectivity agreements, typically with more than 1 vendor per location.
• Best fit: Medium – Enterprise customer, Office-in-a-box Solution • Company interested in a single source provider for their telecom stack of UC/CC, Network, SDWAN & Security under a single bill, single pane of glass management, and support team.

Only CommandLink truly addresses the needs of enterprise clients with the proprietary CommandLink ITSM. With CommandLink you can approach the negotiation table boldly knowing your solution will standout compared to every other white labeled off the shelf solution. The CommandLink ITSM provides enterprise clients with a single pane of glass management console specifically built to scale enterprise technology management. With CommandLink enterprise clients analyze, monitor & automate support workflows, simplifying management of the technology stack for I.T.