Sendero
Dialpad
The Dialpad platform is an AI-native solution designed to capture intelligence from business conversations to drive decision-making and automate workflows. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate, and scale and is powered by Voice Intelligence (ViTM) to make every call a smarter call. The platform supports over 70,000 customers across 70+ countries and has enabled over 14 billion minutes of AI-powered conversations. Customers include WeWork, Uber, Motorola Solutions, Domo, and Xero. Core AI Capabilities
- Real-Time Intelligence: Dialpad's AI understands, recommends, learns, and automates during live interactions, rather than only summarizing after the fact.
- Security: The platform is enterprise-ready, offering governance with private AI, zero context loss, and data control.
- AI Agents: Autonomous voice and digital agents can resolve repetitive requests and escalate complex issues to human teams with full context.
- Not a hosted PBX offering - Dialpad’s services are delivered through microservices over Google’s Cloud Platform
- Full-feature parity when mobile - same experience, same look and feel, same productivity
- Instant deployments - leverage O365 and G Suite directories to provision new users instantly
Dialpad offers enterprise grade, AI infused UCaas & CCaaS products at a global scale. Acquiring TalkIQ in 2018 showed Dialpad's visionary nature and those investments have paid off in a huge way. With best in class transcription, agent assist & Auto quality management offerings Dialpad can help customers of all sizes. This is one of the few companies out there with world class UC &CC and their own LLM trained on 6 billion minutes of customer conversations.
- Hunter Edmisten, UC/CC/AI FSE
- Digital transformation initiative
- Tools consolidation initiatives
- Work from anywhere companies
- Experiencing high growth
- Sales focused organizations
- Many offices (domestic & international)
- Remote work staff (services based, sales, etc.)
- Companies that have adopted O365, GSuite, Salesforce.com
- Legacy on-premise PBX looking to move to the cloud
- Failed or strained first-generation cloud communications solutions (Fuze, RingCentral, 8x8, etc.)
Dialpad’s mission is to make business communications great.
Dialpad is one of the fastest-growing private companies in the “work from anywhere” era. A flexible, mobile business communications platform, Dialpad covers your phone system, conferencing, and call center needs. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate, and scale and is powered by Voice Intelligence (ViTM) to make every call a smarter call. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to be more productive. Customers include WeWork, Uber, Motorola Solutions, Domo, and Xero.
Strongest industry fit
- Real Estate
- Healthcare
- Insurance
- Education
What we’ll ask before recommending them
- What is your vision for modern communications? What’s your ideal state?
- Do you have any mobile / remote workers? How do you support them?
- How much time does your IT team spend today managing your communications platform?
- Have you ever evaluated moving your communications to the cloud? Why or Why Not?
Compare Dialpad against competitors
Dialpad is one of 91 providers we compare in UCaaS and CCaaS. We’ll run Dialpad side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Dialpad is the right fit — and compare it against every alternative in the market, typically at no cost to you.
