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Infobip (fka Peerless Network)
Infobip is a global leader in omnichannel communications, providing a robust platform that enables businesses to connect, engage, and support customers across every major communication channel. Through its comprehensive Customer Experience as a Service platform (CXaaS) and Customer Engagement solutions, Infobip helps enterprises transform how they communicate at scale—seamlessly integrating SMS, email, voice, chat apps, push notifications, and more. With a presence in over 70 offices worldwide and connections to more than 860 telecom networks, Infobip ensures reliable, secure, and localized customer experiences.
- Global Connectivity: Direct operator relationships in 190+ countries ensure superior message delivery and voice call quality.
- Unified Platform: Integrates CPaaS, contact center, and marketing automation under one ecosystem.
- Scalable APIs: Developer-friendly APIs enable rapid deployment and integration across customer systems.
- Enterprise-Grade Voice Solutions: Built-in voice routing, SIP trunking, and IVR capabilities enhance customer service and outbound engagement.
- AI & Automation: Chatbots, journey orchestration, and intelligent routing optimize customer engagement efficiency.
- Gen AI and Agentic AI accross all channels
- Local Expertise, Global Reach: 70+ offices worldwide provide compliance, support, and in-region expertise.
Infobip is a leading CPaaS provider who should be considered for clients looking for ways to communicate with their end users, whether that's through SMS, email, voice, social media, etc. APIs are available to build these communication platforms into custom applications.
Chip Hoisington - VP of Connectivity & Colo
- Medium to large enterprises seeking omnichannel communication capabilities.
- Businesses with global customer bases requiring scalable, secure, and localized messaging and voice solutions.
- Organizations aiming to consolidate communication platforms for efficiency and analytics.
Infobip is the world’s most connected cloud communications platform, designed to help businesses deliver meaningful customer interactions at scale. Through a single pane of glass, flexible platform, Infobip empowers companies to engage customers via SMS, WhatsApp, voice, email, and more—seamlessly integrating with existing systems.
Strongest industry fit
- Financial Services
- Information Technology
- Hospitality (Hotels, Food, Beverage)
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- How does the organization currently manage customer communication across channels (SMS, email, voice, chat)?
- What CRM or marketing automation systems are in place today, and are they integrated with communication tools?
- Are there challenges with message delivery, call quality, or customer journey visibility?
- Does the company need APIs for integration or a turnkey platform for engagement?
- What compliance or data privacy requirements must be met (e.g., GDPR, local telecom regulations)?
Compare Infobip (fka Peerless Network) against competitors
Infobip (fka Peerless Network) is one of 174 providers we compare in Cloud, SD-WAN / SASE and Connectivity. We’ll run Infobip (fka Peerless Network) side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Infobip (fka Peerless Network) is the right fit — and compare it against every alternative in the market, typically at no cost to you.
