Sendero
Telesystem
Block Communications, Buckeye Broadband, and Telesystem are all the same company (Subsidiaries of Block Communication Inc.)
- Average customer tenure = 11 YEARS (comi$$ions annuity)
- Channel only + Account Management (no direct sales)
- Account management upgrades = 100% paid too partner
- Headquarters: Northwood, Ohio
- Ownership: Subsidiary of Block Communications, Inc. (BCI)
O Average tenure of a Telesystem employee is 8 ½ years
O 100 gig pop-to-pop nationwide network
O Over 7,000+ private fiber route miles across the U.S.
- Infrastructure & Compliance:
O HIPAA & SOC 2 Type II compliant private colocation facilities
O Built-in DDoS protection
O Multiple VoIP switching platforms
O Fully managed voice, networking, and security services
- Service Delivery & Support:
O Dedicated truck rolls for professional on-site installations
O Each order is assigned a Project Coordinator as a single point of contact during provisioning and for 30 days post-installation.
O 24/7 U.S.-based technical support
Our in-house support team is available around the clock, providing immediate expert assistance without outsourcing or unnecessary delays.
Industry-Leading NPS Score (+75)
We consistently exceed industry benchmarks in customer satisfaction, demonstrating our commitment to service excellence and building long-term relationships.
Telesystem stands out for our hands-on, consultative approach. We support customers through every phase: from solution design and implementation to ongoing support, ensuring a seamless, and personalized experience.
Tailored Solutions, Not Templates
We don’t believe in a one-size-fits-all approach. Our team works closely with each customer to develop customized solutions that align with their business goals, technical environment, and growth plans.
Dedicated Project & Customer Success Managers
Every customer is assigned a dedicated Project Manager during implementation and a Customer Success Manager for the life of the agreement, serving as a consistent point of contact and advocate within Telesystem.
Proven Longevity and Commitment
With an average employee tenure of 7.5 years and a customer lifecycle of 8.5 years, Telesystem exemplifies long-term stability, loyalty, and a dedication to shared success.
Suits businesses needing a reliable, diversified portfolio of secure voice (UCaaS), data, and managed services (SD-WAN/Managed WiFi). Excellent fit for multi-location clients who value personalized customer experience and certified operational support.
Peter Callowhill, FSE WAN, Colo, TEM
SME to large multi-site organizations that has needs in multiple product silos.
- Companies with limited in-house IT resources looking to offload daily network and system monitoring yet maintain full visibility and control over their infrastructure.
- Businesses with multiple locations that need consistent, secure and stable connectivity and communication solutions.
- Organizations that are seeking a single provider to deliver and manage customized solutions across voice, networking and security services.
Telesystem is a nationwide provider of voice, networking, and security solutions. Our brand is built on trust, reliability, and a focus on delivering an exceptional end-user experience. We own and operate a 100-gig nationwide network with built-in DDoS protection and 24/7/ 365 U.S.-based support, delivering secure, high-performance connectivity around the clock. Every solution is tailored to meet the unique needs of each business, ensuring that our customers are getting the most out of their IT infrastructure. When you partner with Telesystem, you’re more than just a customer; you become an extension of our team, and we’re committed to supporting your growth every step of the way.
Strongest industry fit
- Financial Services
- Healthcare
- Professional Services / Offices
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- What are the forms of communication and collaboration your company depends on to operate?
- What is your expansion plan over the next 12, 24, 36 months?
- How will you enable all sites, employees, and remote workers with communication tools to optimize productivity?
- What is your WAN and LAN strategy today? Is security a factor in your current roadmap?
- Who in your organization is focused on and responsible for your network security?
- If multi-location, ask, What is your strategy for technology management at all of your different locations? Do you have a variety of providers scattered across multiple bills/sites? How do you monitor all of them?
Compare Telesystem against competitors
Telesystem is one of 257 providers we compare in Cloud, UCaaS, CCaaS, Connectivity and Security. We’ll run Telesystem side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Telesystem is the right fit — and compare it against every alternative in the market, typically at no cost to you.
