Sendero
TNS helps enterprises restore trust and performance in outbound calling as spoofing, fraud and spam labeling drive customers to ignore legitimate calls. By making every call clearly identifiable and verifiably tied to the enterprise, they can overcome customers' hesitation in answering calls, improve engagement, and increase credibility in customer interactions.
TNS enterprise product suite includes solutions to increase answer rates, reduce fraud and financial risk and give enterprises visibility and control to proactively manage outbound call reputation.
- Verified brand identity on calls - displays enterprise name, logo and call intent to build customer trust to improve answer rates
- Number protection against impersonation - identifies when verified enterprise telephone numbers are used by fraudsters to have them flagged as fraudulent and blocked from being delivered
- Reputation intelligence - near real-time visibility into spam labeling/low-trust indicators, plus alerts when reputation changes
- Analytics and trends - historical views to understand patterns and support investigation and remediation
- Works alongside existing calling environments - enables trusted calling outcomes without requiring a full system overhaul
The TNS enterprise products are best for medium to large enterprises and communications platform providers (UCaaS/CCaaS/CPaaS) that depend on outbound voice to reach customers and are seeing declining answer rates, increased spam labeling or fraud risk from spoofed telephone numbers. Key industries that benefit from these products include financial services, healthcare, retail and government agencies.
- Medium to large enterprises with high outbound voice dependency and meaningful brand/revenue exposure
- Enterprises experiencing declining answer rates, spam labeling or low answer rates
- Enterprises with elevated risk from fraud/spoofing attacks and compliance or risk-management pressure
- Stakeholders commonly include C-suite, Fraud/Risk, Information Security, Compliance and Customer Experience leaders
TNS helps enterprises get their calls answered by verifying and displaying caller identity, as well as protecting telephone numbers from impersonation and providing visibility into call reputation. The end result is a reduction in fraud and phone number spoofing leading to improved answer rates, customer confidence and protecting brands and their revenue.
Strongest industry fit
- Financial Services
- Healthcare
- Automotive
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- 1. Are you seeing declining answer rates or increased spam labeling on your telephone numbers?
- 2. Have you experienced customer complaints or fraud incidents linked to spoofed/impersonated calls using your telephone numbers?
- 3. Do you have visibility today into how your telephone numbers are perceived across networks (spam flags, low trust scores, call blocking)?
- 4. What telephone numbers and call intents are most important to your enterprise (e.g., appointment reminders, claims, fraud alerts, service callbacks)?
Compare TNS against competitors
TNS is one of 178 providers we compare in UCaaS, CCaaS and Security. We’ll run TNS side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether TNS is the right fit — and compare it against every alternative in the market, typically at no cost to you.
