Sendero
- Headquartered in Silicon Valley, CA Founded in 1987
- 8x8 sets a new industry standard for platform reliability with a financially backed, platform-wide 99.999% SLA across both 8x8 Work (UCaaS)and 8x8 Contact Center(CCaaS).
- 3 million+ paid business users across 58,000 customers in 160+ countries
- 1,600+ employees worldwide
- 12-time Leader in the Gartner Unified Communications as a Service (UCaaS) Magic Quadrant
- 7-time challenger in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS)
- 35 geographic locations/regions that provide seamless connectivity and high availability
- Trade Symbol NASDAQ: EGHT
Empower every employee with integrated contact center, voice, video, chat, and APIs.
Elevate customer experience and employee experience with the 8x8 Platform.
Agile company-wide collaboration: Transform your organization into an agile enterprise with tailored employee and customer experiences for all roles.
Scalable communications with unified administration capabilities: Provision, configure, manage, and monitor all of your communications with one administration interface.
An open integration framework that accelerates every workflow: Easily connect popular business and CRM apps, and help your teams achieve new levels of productivity without complexity or cost.
Intelligent cross-platform insights and analytics: Make better decisions with unified journey analytics across all of your employee and customer interactions channels.
Reliable global communications from a single vendor: One guaranteed 99.999% SLA for all of your communications.
8x8 is a 13x UC & 9x CC Gartner ranked platform transforming the future of business communications. They have integrated voice, video, chat, contact center + AI, and enterprise-class API solutions into one global, secure, reliable cloud communications platform. 8x8 has been built to super charge Microsoft Teams with Direct Routing, operator connect and a Microsoft certified contact center offering.
- Hunter Edmisten, UC/CC/AI FSE
- Companies looking to utilize integrated unified communications (UCaaS) and contact center (CCaaS) solutions from a single vendor.
- Customers and prospects with on-premise telephony (PBX installed but havent migrated to the cloud)
- Greater than 100 telephony extension/seats
- Multiple locations with branches across the country and/or various countries
- Distributed workforcelook for companies that have or want to implement remote working
Target customers and concerns include
- On-premises PBX or contact center technologies that are end of life or end of support with costly maintenance/upgrades
- Numerous communications vendors, apps and integrations
- Multiple offices/sites/locations across the country and/or globally
- Distributed workforces or companies that have or want to implement remote working
- Customer engagement and customer experience issues with low Net Promoter Scores and the need for personalized improved CX
- Disaster recovery and downtime events
- Reporting and analytics needs
- Cloud-first strategy and digital transformation agendas
- Security and compliance concerns
- Recent disaster or downtime Aging/discontinued PBX
- Support higher remote work/hybrid work environment
- High growth or expansion, vendor/billing consolidation, personnel changes, reorganization, and mergers & acquisitions
- Improve customer experience; requirement to provide supervisors with tools such as quality management, speech analytics, WFM, and customer journey.
8x8 is a pioneer in integrated cloud communications and contact center solutions. A 12-time Leader in the Gartner Unified Communications as a Service (UCaaS) Magic Quadrant and seven-time challenger in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS), 8x8 is recognized in the market for its vision in introducing eXperience Communications as a Service (XCaaS) and the 8x8 eXperience Communications Platform cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).
In addition, 8x8s CPaaS portfolio of embeddable communications and APIs, including SMS, voice chat apps, video, and performance monitoring, empowers organizations to extend and customize communications. And for organizations relying on Microsoft Teams for collaboration, 8x8 offers its 8x8 Voice for Microsoft Teams direct routing solution and 8x8 Contact Center for Microsoft Teams which is certified by Microsoft.
With 8x8, customers optimize valuable moments of engagement with built-in analytics to achieve faster time to resolution, lower costs, and a better customer experience. Whether deploying simple voice services or a multichannel contact center, 8x8 can help.
Strongest industry fit
- Healthcare
- Education
- Professional Services / Offices
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- Unified Communications:
- Describe your current communications infrastructure.
- What are the best features of your current communication stack?
- What features are lacking?
- How many vendors and suppliers do you currently have within your communications environment?
- Are there any consolidation initiatives
Compare 8x8 against competitors
8x8 is one of 91 providers we compare in UCaaS and CCaaS. We’ll run 8x8 side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether 8x8 is the right fit — and compare it against every alternative in the market, typically at no cost to you.
