Continuant

Continuant is a boutique, vendor-agnostic managed services provider headquartered in Tacoma, Washington, with 27+ years of experience managing enterprise Unified Communications and AV environments. Continuant designs, deploys, and manages UCaaS and AVaaS environments — and where needed, supports hybrid or legacy PBX infrastructure throughout the transition.

Continuant's dual-bench model pairs a seasoned team of legacy PBX engineers (Avaya, Cisco, NEC, Siemens-Unify, Mitel, Nortel) directly alongside its next-gen cloud UC specialists — delivering continuity of knowledge across the full migration lifecycle with no handoffs and no institutional knowledge gaps at the finish line.

On the AV side, Continuant designs, deploys, and manages audio-visual environments across every space type — from huddle rooms and conference rooms to boardrooms, training rooms, command-and-control centers, large venues, and auditoriums. Continuant's "Baseline Forward" approach means it can step into any existing AV environment — regardless of age, vendor mix, or condition — establish a new baseline for operability, and manage forward from there.

Continuant holds ISO 27001, 27701, 27017, 27018, and 42201 certifications and is an approved vendor through GSA, Texas DIR, Texas TIPS, WA DES, NCPA, and eRate cooperative purchasing agreements — enabling public sector customers to bypass the bid process entirely.

Legacy Depth Meets Next-Gen Cloud — Under One Roof

Continuant's seasoned bench of Avaya, Cisco, and legacy PBX engineers works directly alongside its next-gen cloud UC team. Customers get continuity of knowledge across the full migration journey — no handoffs, no gaps, no losing institutional knowledge at the finish line. This is something no platform vendor or pure-cloud integrator can replicate.

Boutique Flexibility to Solve Complex, Specific Requirements

Where larger integrators push customers toward a preferred platform, Continuant starts with the customer's unique workflows, compliance requirements, and functional needs — then finds true feature parity in the right cloud environment. Continuant is not selling a platform. It is solving a problem.

ACM Practice — Managing Beyond the Technology

Continuant's Adoption & Change Management team ensures end users adopt the new environment, organizational change is managed proactively, and customers can measure and defend their ROI. Underinvesting here is the #1 reason enterprise UC migrations fail — and it is where Continuant consistently outperforms the competition.

Full-Spectrum AV Lifecycle — Baseline Forward

Most AV integrators want to start from scratch. Continuant steps into any existing AV environment — regardless of age, vendor mix, or condition — assesses what is there, establishes a new baseline for operability, and manages forward. This Baseline Forward approach means customers do not have to rip out functioning infrastructure to reach a managed, reliable AV environment. Partners do not need a full refresh budget to open a deal.

• Space types supported: huddle rooms, standard conference rooms, executive boardrooms, training rooms, large-format auditoriums, command-and-control centers, educational technology environments, house of worship
• Hardware: Crestron, Poly, Logitech, Cisco Webex Devices, Neat, Yealink, Sony, Samsung, LG displays, projectors, DSPs, amplifiers, microphone arrays, room sensors
• Software: Microsoft Teams Rooms, Zoom Rooms, Webex Devices, Zoom Phone, and platform-agnostic management tooling
• AVaaS model: predictable monthly OpEx, no capital surprises, one accountable partner from design through daily managed operations

Vendor-Agnostic AV Design — Right Tool for Every Room

Continuant is not aligned to any single AV manufacturer. When designing a space — a Zoom Room, a Teams-native boardroom, or a large-format auditorium — Continuant specifies the right combination of hardware and software for that space, workflow, and budget. Partners can bring Continuant into any AV opportunity without concern about misaligned vendor relationships.

Government-Ready Out of the Box

Continuant holds GSA, Texas DIR, Texas TIPS, WA DES, NCPA, and eRate contract vehicle approvals. Public sector customers skip the bid process entirely — a significant deal accelerator that most UC and AV partners cannot offer.

Continuant offers managed services for unified communications, contact centers, and cloud solutions. Their services include seamless integration across phone, email, chat, SMS, social media, and video, enhancing customer experience and agent efficiency.

- John Paullin, Director of Sales Engineering, UC/CC/AI

• 500+ seats; multi-site preferred
• On-prem or hybrid UC infrastructure — Avaya, Cisco, or mixed-vendor — approaching end-of-life or end of OEM support
• Existing AV estate across multiple room types — managed inconsistently, inherited from prior vendors, or planned for upgrade/standardization
• Planning a phased cloud migration; wants to move on their timeline, not a vendor's
• Government/education? Needs a pre-approved contract vehicle (GSA, eRate, DIR, TIPS, WA DES, NCPA)
• Ready for an MSP relationship — wants one accountable partner across UC and AV lifecycle

When NOT to Bring Continuant In

• Customer only needs basic break-fix on a small, stable phone system with no interest in cloud migration or ongoing managed services
• Greenfield cloud-only deal with no legacy infrastructure to maintain, migrate from, or manage
• Customer wants a transactional integrator, not a managed services partner

Continuant is the managed services partner enterprises trust when the UC and AV environment is complex, the migration timeline is tight, and the stakes are too high to hand off to a platform vendor. With a dual-bench model — legacy PBX engineers working alongside next-gen cloud specialists — and a dedicated Adoption & Change Management practice, Continuant designs, deploys, and manages UCaaS and AVaaS environments end-to-end. From healthcare systems to government agencies, Continuant handles the full technology lifecycle so customers can modernize on their terms, not their vendor's.