Cresta Intelligence Inc.

• Recent Series D $125M in Nov ‘24, $270M raised
• CEO Ping Wu founded Google CCAI, co-Founder Tim Shi - OpenAI
• Customers include Verizon, Cox, Hilton, Square, United Airlines, UHG, etc.
• State-of-the-art AI models & systems - Crest is purpose-built, customized, and optimized with bespoke use case models to achieve unmatched accuracy, quality, and performance at scale
• Outcome-driven behavioral insights - discover the true drivers of mission-critical KPIs to take targeted actions that deliver more value, faster.
• End-to-end, no-code AI platform - Train and deploy custom AI models across an integrated solution suite using clicks, not code. Via Cresta Opera, clients can use semi-supervised AI workflow builder to train, build, deploy and iterate
• AI models quickly and easily providing a deep level of accuracy not seen with other tools.
• A true partner in delivering results - Drive transformation and co-innovate with a deeply experienced team that’s laser focused on value realization.

Cresta’s solutions include real-time agent coaching, automated quality management, self-service and automation, and behavior-driven insights that help clients boost CX, cut costs, and drive revenue—often within weeks, not months.

Dave Watson, UCaaS, CCaaS & CX AI

• Revenue Generation: Single interaction sales, Collections, Retention
• Customer Care, Service-to-Sales
• High Volume contact centers w/single Interaction Outcomes

Cresta has an end-to-end GenAI platform that combines the best of AI & human intelligence, transforming conversations & workflows at every level of the contact center to save time & costs, differentiate the customer experience, & increase revenue growth.