Sendero
Vonage
Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud.
The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.
Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), operating within Ericsson Group Business Area Global Communications Platform. For more information, visit www.vonage.com and follow @Vonage.
- Embedded user experience, reporting and monitoring within major CRMs like MS Dynamics 365, Salesforce, and ServiceNow
- Customized solutions - meeting your customer where they do business through a combination of UC, CC, and API solutions
- Own the entire technology stack
- International Unified Communications and Contact Center Services on a single platform
- Omni-Channel capabilities including WFM, QM and Real-time Sentiment Analysis
- Direct Routing partner with Microsoft providing a seamless experience for users within Teams
Vonage delivers a broad spectrum of services including voice, messaging, video, and data capabilities through their UCaaS, CCaaS, and CPaaS offerings. With a platform that is incredibly flexible and scalable, Vonage supports over 100,000 businesses globally. They provide robust solutions for unified communications, contact centers, and communication APIs, with a strong commitment to innovation, evident in their partnerships and accolades. For instance, Vonage has been recognized as a leader in the Gartner Magic Quadrant for CPaaS, and their CCaaS Salesforce integration is often hailed as best in class. Their approach to the Health Care industry, particularly with the EPIC integration, demonstrates a streamlined interface for end users.
- Dave Watson, UC/CC/AI FSE
- Businesses of all sizes: SMB to Enterprise, Single to Multi-location
- Companies that use 3rd party applications for CRM, Cloud Tools, or internal Collaboration
- Great success with the following industries: Healthcare, Retail, Finance, Insurance, Legal, Manufacturing, Professional Services, Real Estate, Transportation, Non-profit
- Businesses reliant on, or in the process of deploying, Salesforce,Microsoft Dynamics/Teams, ServiceNow, or Zendesk.
- Businesses looking to bring all aspects of their communications together, contact center, telephony, and application needs
- Companies transitioning from on-premises or inferior/early cloud solutions, and those seeking to increase their IT efficiencies.
Vonage, the world's most flexible cloud communications platform, transforms the way people work and communicate. Vonage Business Communications and Vonage Contact Center enable global organizations to stay connected between employees and their customers on any channel or any device.
Strongest industry fit
- Manufacturing
- Financial Services
- Healthcare
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- What initiatives or major challenges are driving the desire to evaluate alternatives to a current system?
- How do you currently communicate with your customers and internal employees?
- What CRMs and productivity tools do you have in place today? Are they tightly integrated with your communications tech stack?
- Are your current communications tools aligned with your digital transformation/ CX initiatives?
- How do you plan to incorporate a personalized AI-driven customer experience into your tech stack to set yourself apart from competitors?
Compare Vonage against competitors
Vonage is one of 126 providers we compare in UCaaS, CCaaS and CX & AI. We’ll run Vonage side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Vonage is the right fit — and compare it against every alternative in the market, typically at no cost to you.
