Five9

Five9 is an industry-leading provider of the intelligent cloud contact center, bringing the power of cloud innovation to more than 3,000 customers worldwide and facilitating billions of of customer engagements annually. We provide end-to-end solutions with digital engagement, analytics, workforce optimization, and AI and automation to increase agent productivity and deliver tangible business results.

• 20+ years of cloud contact center experience
• 2,600+ employees around the world
• 3,000+ customers worldwide
• 350K concurent agent seats
• 3X YoY growth in global partner sales certifications
• 1400+ global SI, channel, and technology partners
• 2X YoY growth in partner-led implementations
• 6X YoY growth in Agent Assist bookings
• High Touch Implementation: On-Site Sales and Services for all Enterprise customers
• Best of Breed Philosophy: WFO/WFM plus Native Capabilities
• Easy Omnichannel: no login/logout required to handle blended interactions
• Win Rate >= 70% Against Primary Competitors
• Positioned ”Highest Ability to Execute” (Gartner, Magic Quadrant for Contact Center as a Service

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. The cloud-native, multi-tenant, scalable, reliable, and secure customer interaction platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 is a big 3 CCaaS platform that scales from Mid market to large enterprise accounts. Five9 partners with several UC platforms as well as MSFT Teams for back office communications.

- Hunter Edmisten, UC/CC/AI FSE

• Inbound, Outbound, Blended
• Seasonal peaks, Rapid deployments, High growth
• Need better visibility/reporting
• Single or Multiple locations, @home agents
• Multi-channel: email, chat, mobile, SMS, or social
• Single or multiple locations, equipment, & vendors
• Difficult systems to administer, complex to integrate, and costly to maintain
• Aging, overdue for upgrades (Dialer, IVR, ACD/PBX, Call Recording, or WFM)
• Need to use the latest cloud contact center technology Requirement for business continuity and disaster recovery
• Requirement to add the use of email, chat, text, mobile, social or video Platform stability issues

Require Flexibility & Scalability for

Have Budgetary or Cost concerns

• Trying to avoid large upfront capital investments, interested in OpEx financial model
• Only want to pay for what they need and want to scale as they grow

Postioned as “Highest Ability to Execute” on the Gartner Magic Quadrant for CCaaS, partners trust Five9 to provide white glove, implementation, service and support to their customers. The Five9 customer experience produces dozens of positive customers across verticals such as Healthcare, Finance, Technology, and many others. All the features of the Five9 virtual contact center combined with engaged reference customers and industry expert reviews have produced a 70% win rate against the competition for partners who refer Five9 opportunities.