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Glia Technologies, Inc.
Glia is the leading AI customer interactions solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital interaction with our proprietary ChannelLess® Architecture. With Glia’s AI for All™, organizations solve the tradeoff between efficiency and experience by using AI to automate interactions, elevate agent performance, and transform reporting and insights for leaders.
Glia has been named a Deloitte Technology Fast 500™ company for five consecutive years and is certified as a Great Place to Work (with a 98% employee satisfaction rating). With an industry-leading 72 NPS score across over 700 organizations, the company has raised over $150 million in funding from top investors and was recently valued at over $1 billion. Learn more at glia.com.
- Industry Focus: Serving banks and credit unions is all they do, with deep productized industry integrations, innovation, and use cases.
- ChannelLess: Glia provides the ability to manage interactions across chat, voice or video, and seamlessly transition across all channels.
- Responsible AI and Automation Layered into Every Interaction: Their pre-trained, pre-built chatbot was created to be an out-of-the-box solution for Banks and Credit Unions.
- Secure, Open and Extensible Platform: A flexible, cloud-based platform that can be customized, integrated with other systems, and scaled to meet the unique needs of different businesses
- Customers LOVE them: Shattering the traditional vendor status quo with their industry-leading implementation, award-winning customer success, and 73+ NPS score.
- Intuitive Interface: Glia’s customer-facing and backend interfaces are the most intuitive on the market, making it easy for our customers to quickly adopt and optimize their usage of Glia.
Glia is a contact center and AI automation platform focusing on high-trust clients (25-1000 seats) in the banking/financial services industry. Think banks and credit unions. Glia employs a 'priceless pricing' model with unlimited seats, minutes, and AI usage, quoted based on organization size.
- John Paullin, Director of Sales Engineering, UC/CC/AI
- Industry: Credit Unions and Banks
- Size: 25 to 1000+ agents
- Type of operation: Formal or 'informal' contact centers (e.g., Loans department, digital customer service, etc.)
- Technology: Currently using on-premises or legacy cloud providers (Five9, Genesys, etc.)
- Geography: North American operations preferred
- Poor fit: No telesales or collection focus
Glia revolutionizes customer service with our Unified Interaction Management platform. We combine Call Center as a Service, AI solutions, and digital engagement tools to provide flexible, scalable support. Our AI enhances interactions, while our Digital Customer Service integrates voice, video, chat, and CoBrowsing for a Chanelless® approach. Glia future-proofs your customer service, transforming it from a cost center to a growth driver by delivering effortless, personalized experiences across all business sizes.
Strongest industry fit
- Financial Services
What we’ll ask before recommending them
- What are the most common reasons your customers reach out to you?
- Could you describe any problems you’re experiencing with online account opening or loan application abandonment?
- What are the biggest challenges you experience when supporting your members/customers/patients?
- What is the highest friction experience in your contact center today?
- How large is your contact center team? Can you describe how it’s structured today?
- What systems are you using today in the contact center (CRM, CCaaS, WFM, QM, etc.)?
Compare Glia Technologies, Inc. against competitors
Glia Technologies, Inc. is one of 61 providers we compare in CCaaS. We’ll run Glia Technologies, Inc. side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Glia Technologies, Inc. is the right fit — and compare it against every alternative in the market, typically at no cost to you.
