Sendero
- Headquarters: Seattle, WA with offices in London and Budapest
- 160+ employees worldwide and growing
- Founded by Alex Algard, previous founder & CEO of whitepages.com; Hiya spun out of whitepages.com in 2016
- Consumer reach and distribution through carrier, device, and app integrations including AT&T, Rogers, Cricket Wireless, Samsung, Google, Hiya App, Mr. Number
- 200M+ mobile users worldwide in the Hiya Mobile Network
- Over 300+ Enterprise customers
- Network: Hiya has the largest network of carrier relationships to drive the delivery of branded calls and Hiya’s Branded Call is the only solution that can brand calls beyond the United States via network partnerships to reach Canada, the UK, and select EU countries
- Direct Integration: Hiya has the largest OEM network for branded calling and is the only solution that can deliver logo and call reason globally via direct device integration without a separate application on Samsung and Google devices
- Security: Hiya is the most trusted vendor in the market through maintaining the most robust and transparent trust and safety practices in the market that goes beyond industry regulations to verify legitimacy and call practices of registered numbers. Hiya is both SOC-2 and ISO-27001 certified
Ability to brand outbound calls this helps with caller pick up vs unwanted SPAM calls. Make sure you outline which carriers are important.
Best fit: Enterprise companies with call centers making a high volume of outbound calls to individual consumers (B2C): 10k+ calls/day or 100k calls/month
- Key Verticals: • Financial Services
- Types of Calls Made: • Sales (follow-up from web inquiries, providing quotes, deal closing, etc…)
- Services (answering inquiries, resolving issues, customer check-ins)
- Scheduling (setting and confirming appointments)
- Delivery (food delivery drivers, package delivery drivers)
Hiya Connect is a branded caller ID solution that helps businesses reach more customers on mobile devices and protects their brand from unwanted spam labels by displaying a company name, logo, and call reason on outbound calls. This leads to increased answer rates, higher talk times, and a better call reputation for the enterprise.
Strongest industry fit
- Financial Services
- Healthcare
- Pharmacy
- Hospitality (Hotels, Food, Beverage)
What we’ll ask before recommending them
- Baseline Need:
- Do you know how your brand is displayed on caller ID when calling mobile phones?
- What is the purpose of your outbound calls and what challenges are you facing with your calls not being answered? (reputation, unanswered calls, etc…)
- How much time do your call center agents spend handling spoof/spam related complaints?
- Timeline / Budget:
- What other call center initiatives are you spending your budget on?
Compare hiya against competitors
hiya is one of 91 providers we compare in UCaaS and CCaaS. We’ll run hiya side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether hiya is the right fit — and compare it against every alternative in the market, typically at no cost to you.
