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Loris.ai
Loris is the answer to the toughest questions in CX. Using a quality intelligence platform powered by a library of unique, proprietary AI models, Loris turns customer service conversations into usable data for CX leaders. This helps you answer critical questions like, “why are customers contacting me”, “how are my agents handling those calls”, and “where can I improve efficiency and reduce costs”, giving organizations the feedback they need to solve problems, measure quality, and make operational improvements.
- AI built for customer conversations: Loris developed our library of proprietary AI models exclusively for customer service conversations, and incorporate LLMs and rules in concert with our models. In addition, the Loris library of AI models has battle tested on more than 500 million customer service conversations.
- Analyzes 100% of customer interactions: CSAT surveys and QA capture less than 10% of customer feedback. But customer service interactions are a relatively untapped treasure-trove of customer insight. Loris is an omnichannel analytics platform, capturing this data across all interaction channels
- An AI product, not an AI project: The Loris platform has years of data science knowledge and expertise built in. That means clients can be live with a fully working conversation AI platform in four weeks, while most competitors require months of tuning and training, and ongoing maintenance.
- Insights on both human and virtual agents: Loris analyzes all interactions, whether by human agents as well as interactions handled by Generative AI chatbots. Clients use this insight to understand opportunities for automation and areas of improvement for all agents – human and virtual.
Loris works best in organizations with high contact volumes that care about the quality of their customer experience.
- Industries: Fintech/Financial Services, Online retail/eCommerce, B2B SaaS, Online Marketplace, and Healthcare.
- Company size: 250+ employees with 50+ in customer service/support
- Channels: Phone, chat, and email (phone and chat at a minimum)
- Want to improve Agent Performance/Quality Management: Organizations with existing Quality Assurance programs that are looking to automate and update their approach with AI. (AutoQA)
- Looking for Customer Analytics: Organizations looking to modernize their customer insight and analytics, typically led by the CX Leader, Analytics Leader, or Innovation Leader.
Loris is the answer to the toughest questions in CX. Using a quality intelligence platform powered by a library of unique, proprietary AI models, Loris turns customer service conversations into usable data for CX leaders. This helps you answer critical questions like, “why are customers contacting me”, “how are my agents handling those calls”, and “where can I improve efficiency and reduce costs”, giving organizations the feedback they need to solve problems, measure quality, and make operational improvements.
Strongest industry fit
- Financial Services
- Healthcare
- Retail & Consumer Products / eCommerce
- Other
What we’ll ask before recommending them
- How are you currently doing customer analytics and agent quality management?
- Is Customer Experience a strategic priority at <company>?
- If so, What CX metrics do you focus on? Why is it important? Where do you need to improve?
- What’s the biggest gap you have in terms of what you want to know about your customers today?
- How long would it take you to uncover a customer service issue if it happened right now?
- How many resources on your team would this require?
Compare Loris.ai against competitors
Loris.ai is one of 91 providers we compare in UCaaS and CCaaS. We’ll run Loris.ai side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Loris.ai is the right fit — and compare it against every alternative in the market, typically at no cost to you.
