NTT Data - Cloud Communications Division

NTT Data's Cloud Communications Division offers a comprehensive portfolio of cloud-based communication and collaboration solutions (UCaaS & CCaaS). Their services include consulting, advisory, implementation, project management, technical design, adoption, and change management. NTT Data is a Global Telecom Carrier with PSTN replacement capabilities in over 50 countries around the world. With direct peering access through Azure, AWS & Equinix Cloud interconnects with our certified PSTN network, NTT delivers cloud native solutions for Microsoft Teams, Zoom Phone, Cisco Webex Calling (Dedicated Instance and Multi-Tenant), Genesys Cloud CX, Nice InContact, Zoom Contact Center, Cisco Cloud Contact Center, Microsoft Dynamics Contact Center. Their Unified Communications portfolio spans Microsoft Teams, Cisco Webex Calling and Zoom Phone, while their Contact Center practice includes Genesys Cloud CX, Nice CXOne, Cisco Webex Contact Center, Zoom Contact Center, Luware Nimbus and Microsoft Contact Center. NTT Data has developed the industry’s most robust, multivendor, hybrid, day 2 managed services platform.to streamline operational efficiencies and enhance experience across both Employee Experience (UCaas) & Customer Experience (CCaaS) for all platforms in their portfolio.

Next Generation PSTN Voice Services.

• Global coverage and support, 100+ carrier relationships for PSTN replacement. Provide toll and toll free DIDs, E911 and other services in 50 countries and growing. Managed infrastructure: PSTN calling services and Session Border Controllers (SBCs) are fully managed, saving on hardware purchase and management.
• Enhanced support and reliability: technical support and shared service level agreements to improve support service, while direct peering powered by Azure, AWS & Equinix creates a 1:1 network connection for enhanced reliability.

Day 2 Managed Employee Experience (MEX)

• ?Managed EX services help clients accelerate their digital workplace transformation, streamline operational efficiencies, and enhance user experience with managed services that tailor to meet their business needs. From offloading tasks to full estate management, we provide full lifecycle support across their collaboration and communications estate. Our industry-leading global EX Managed Services deliver lifecycle support across your collaboration, communications and productivity workloads with service models tailored to meet your unique business needs.

NTT is a multi-billion dollar global telecom company that can provide licensing (where applicable), PSTN access in over 50 countries, implementation, and Day 2 managed services for Cisco (Webex Calling and Webex Contact Center), Genesys, NICE CXone, Zoom (Phone and Contact Center), Microsoft Teams (Direct Routing and Operator Connect) and Dynamics, and even Amazon Connect. They should be considered for mid-market+ sized opportunities with global communication needs.

John Paullin, Field Sales Engineer

• Enterprise customers >500 seats of UCaaS with a dispersed footprint or 50 Seats of CCaaS.
• Global organization with a dispersed footprint.
• Organizations who are enabling a hybrid/remote working strategy and need a complete collaboration and communication tool.
• Organization that are looking to exit legacy PBX & CX platforms or are approaching end-of-life for existing PBX or CX hardware.
• Organizations who are considering/planning a strategic move to full Cloud. Or Looking to enable an increasingly mobile workforce to collaborate and deliver services effectively.
• Companies looking to streamline the operations of various on-premises, hybrid and UCaaS & CCaaS workloads and devices.
• Companies that have deployed or are planning to deploy Microsoft Teams, Cisco Webex, or Zoom and would like to integrate voice into them.
• Companies that are transitioning to apure CXaaS offering / model.
• Organizations that are looking to outsource the day-to-day management of their UCaaS or CCaaS estate or looking to outsource IT management & strategy.
• Digital transformation initiatives – can be incorporated in their solution design tailored to their needs through consulting & professional services (Cloud Deployment Framework and CX advisory services).
• Companies looking for automation capabilities to remove human error-prone tasks within their UC estate and speed up time-to-service for users.
• Experiencing financial pressure & looking to reduce costs, operational resources or overheads.
• Lack of in-house expertise/experience to successfully transition voice from what they are using today to a UCaaS / CCaaS solution
• Multiple telco providers in place with high carriage cost for different countries and complexity managing costs and multiple vendors
• Companies already utilizing Microsoft, Cisco or Zoom calling plans needing to add more regions the OEM doesn’t provide today
• An urgent requirement to transition to fully integrated voice
• A requirement to utilize existing meeting room investments
• Unable to support and manage fully integrated voice independently
• Previous failed attempts to transition their users to Microsoft Teams as a single communication tool due to poor quality of experience and user adoption

NTT Cloud Communications is a leading global provider of intelligent UCaaS and CCaaS solutions and comprehensive day 2 managed services for businesses across the globe.

They offer a comprehensive suite of advanced cloud-based communication services, tailored to meet the specific needs of businesses of all sizes. Their secure and scalable voice, UCaaS and CCaaS solutions help organizations enhance their productivity, improve customer engagement, and drive greater business outcomes.

With NTT Cloud Communications, businesses can streamline their communication infrastructure while offloading the complexity and management to their team of experts, allowing customer to focus on their core business objectives.

Experience the benefits of NTT and take your communication capabilities to the next level.