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Sprinklr
- https://www.sprinklr.com/
- NYSE: CXM – 700 M and growing
- Cloud Platform – AWS, MSFT + Google
- 4K Employees 84 of the worlds 100 most valuable brands use Sprinklr
Scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one Sprinklr bots are versed in 100+ languages and can handle context & language switches + customization by vertical Sprinklr is built on a single code base means a single source of truth for your data – allowing for scalable personalized customer experience across the organization. unified view of the customer.
Companies that put customers first Simple or complex (modular) 50+ Agent Seats (or a ton more) “Don’t want to touch voice, need to support customers on new channels” Requirement to integrate to CRM Cloud Friendly
Sprinklr is the leading enterprise company for all customer- facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform allows enterprises to listen to, reach, and engage with their customers on over 30 channels. We help companies deliver human experiences to every customer, every time, across any modern channel.
Strongest industry fit
- Other
What we’ll ask before recommending them
- Tell me how you ensure your agents are on-boarded quickly and become productive on day 1?
- How do you ensure your new onboarded agents are not limited by knowledge gaps and maintain a consistent brand voice?
- Tell me how you ensure your agents can work across different channels?
- Tell me how you ensure your agents are able to work alongside a conversational Bot?
- Tell me how you ensure your customer service operations can scale across new channels and languages?
- Describe for me how much deflection you are able to achieve from high cost channels to digital markets?
Compare Sprinklr against competitors
Sprinklr is one of 61 providers we compare in CCaaS. We’ll run Sprinklr side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Sprinklr is the right fit — and compare it against every alternative in the market, typically at no cost to you.
