Talkdesk

• Headquartered in San Francisco, CA
• 1,400+ customers, 30,000+ users in 50+ countries
• Fastest growing cloud-based contact center
• Backed by Salesforce Ventures
• Innovation through heavy investment in R&D
• Visionary in 2017 Gartner CCaaS Magic Quadrant

Enterprise-class performance, consumer-like simplicity. Simple

• Implement in days or weeks, not months
• Simple and elegant interface requires virtually no team training
• Administrators ramp quickly with access a free online training library
• Connected customers: Let your customers connect with you on any channel and reduce friction by capturing and passing context information to their service teams
• Connected teams: Leverage 50+ out-of-the-box integration to the most popular CRM, helpdesk and business tools. Integrate to anything with open APIs
• Connected control: Gain real-time visibility and control with global reporting
• CXA AI platform that can integrate to any cloud or premise base contact center or implemented as a standalone service.
• Make admin changes with clicks, not code
• 50% investment in R&D delivers a steady stream of innovations to leverage
• Scale on the fly over multiple departments: Service, Sales, Helpdesk
• Enjoy industry leading call quality
• Check off your security requirements
• Scale your capacity up or down with your needs
• Microservices platform offers ultimate flexibility to your customers’ interactions and journeys, as well as enabling their teams with the best information and tools to serve their customers.

Talkdesk's AI-powered CCaaS platform transforms customer service by automating every step of the customer journey, eliminating frustrating IVR menus, and empowering agents to deliver exceptional service. Their CX Cloud and Industry Experience Cloud platforms use generative AI to manage tasks, mitigate fraud, and provide real-time insights. I personally like Talkdesk's industry-specific solutions tailored to banking, insurance, healthcare, and retail with pre-built integrations and pre-designed workflows, all using AI for industry expertise, making complex tasks simple and elevating every customer interaction.

- Dave Watson, Field Sales Engineer

Talkdesk is an enterprise cloud contact center platform for customer service and inside sales teams. It combines enterprise-class performance with consumer-like simplicity, so your customers can easily improve their customer satisfaction and increase productivity.