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Total Communication Solutions (TCS)
TCS (Total Communication Solutions) is a premier Platinum Zoom Partner and one of Zoom’s most trusted professional services providers, specializing in the design, deployment and optimization of Zoom Phone, Zoom Contact Center, and Zoom Virtual Agents.
TCS delivers high touch Professional Services (PSO) that enable organizations to modernize their communications infrastructure, enhance customer experience and accelerate digital transformation.
With deep expertise across enterprise, healthcare, education, and public sector environments, TCS acts as a strategic implementation partner, ensuring customers successfully adopt and scale Zoom technologies with minimal disruption and maximum ROI.
Exclusive Platinum Zoom Partner: With direct alignment to Zoom product and engineering teams, TCS is recognized by Zoom for elite technical proficiency, consistent delivery excellence, and superior customer satisfaction.
“One-Hand-to-Shake” Experience: A single accountable partner handling design, deployment, and support, ensuring simplicity and reliability.
Speed and Agility: Following scoping discussions pricing and SOWs are turned around within days, not weeks.
Speedy Project Kick Offs: Following signatures project teams are assigned within days allowing projects to kickoff quickly instead of waiting 6-8 weeks for resources, allowing end users to maximize their investment in Zoom.
End-to-End Zoom Expertise: Full lifecycle implementation of Zoom Phone, Contact Center, Virtual Agents, Rooms, and Revenue Accelerator—from design and configuration to go-live and ongoing optimization.
Flexible Day 2 Support Options: Managed Services & Platinum Support: Ability to provide continuous monitoring, performance tuning, and U.S.-based Technical Account Management for Day-2 operations.
DevOps & Integration Capabilities: Custom configurations, advanced workflows, and seamless integration with existing enterprise systems.
Hardware & Infrastructure Solutions: Sourcing, installation, and lifecycle management of certified Zoom-compatible devices for conference rooms and hybrid workspaces.
Any organization seeking to explore, implement, or optimize Zoom solutions, from first-time adopters to enterprise-level users requiring advanced integrations and support.
TCS is your trusted Zoom implementation partner for organizations looking to successfully implement and scale Zoom Phone, Contact Center, Virtual Agents, Rooms, and Revenue Accelerator. By combining deep technical expertise with a proven delivery model, TCS ensures customers not only deploy Zoom solutions, but fully realize their long-term business value.
Strongest industry fit
- Financial Services
- Healthcare
- Education
- Other
What we’ll ask before recommending them
- What is the current telephony and contact center environment?
- What business outcomes are driving this initiative (cost savings, CX improvement, AI adoption)?
- How many users/agents are in scope?
- What integrations are required for your business?
- What are your go-live timelines?
- What is your budget for implementation?
Compare Total Communication Solutions (TCS) against competitors
Total Communication Solutions (TCS) is one of 91 providers we compare in UCaaS and CCaaS. We’ll run Total Communication Solutions (TCS) side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Total Communication Solutions (TCS) is the right fit — and compare it against every alternative in the market, typically at no cost to you.
