UJET

• Founded: 2015, with 2x growth every year
• UJET's 3x active architecture is the trusted CCaaS provider for many of the world's most loved brands, including a single customer tenant with 22,000 agents globally
• UJET is the exclusive OEM partner for Google CCaaS, is one of just a few CCaaS vendors on the GCP Marketplace, and the only full-stack CCaaS vendor on Google Cloud.
• UJET offers standalone AI solutions, including conversational AI, Agent Assist, Auto-Summarization, and Agent Cobrowse

Spiral, a standalone conversational analytics + AI engine

• Can sit on top of virtually any CCaaS stack.
• Auto-built taxonomies, based upon customer's specific data = rapid time to value
• Natural language querying means no analyst needed, driving higher adoption within the organization at a lower total cost of ownership than competitors.
• Minimal professional services to set up means deployment in a matter of days, and at a fraction of the cost of competitors.

UJET CCaaS Real-time Data Exchange to CRM ootb

• Real-time data exchange direct to CRM:
• No personally identifiable information is stored in the UJET application (PII, HIPPA, etc), making it easier for brands to mitigate security & compliance risk and protect their internal and external stakeholders.
• Real time context of E2E conversation
• Active/Active/Active out of the box - replicated across 3 different GCP zones at the data, application, and PSTN level.
• UJET is the exclusive OEM CCaaS solution for Google Contact Center customers. Google powers the underlying AI woven throughout the UJET solution.
• Google customers can draw down their spend commit when UJET is purchased through the GCP Marketplace.
• Mobile SDK - Seamless in-app experience, which can be coupled with voice while staying in-app, or if there are bandwidth issues, it can be seamlessly handed off to a regular voice call. Keeping in app gives the customer a much richer set of data.
• Smart Actions – Communicate visually and contextually by allowing agents to request photos, videos, screenshots, and text input that consumers provide directly from their smartphone. Authenticate users using Smartphone biometric and pin security.
• Embeddable CX – Consumers can access all channels, visually navigate the IVR menus, make payments and more, without ever leaving the app - leading to a more seamless and unified customer experience.
• Customer-focused, channel-first.
• Recognized by G2, Aberdeen, CX Today, and other industry leaders, UJET consistently ranks for ease of use, reliability, and best overall customer experience (CX) solution.

Ujet is a CCaaS vendor tightly aligned with Google. It can be purchased through the Google Marketplace, which reduces a customer's Google cloud spend requirements. It was one of the first to feature a mobile SDK that embeds voice/video/messaging APIs into a customer's mobile apps to faciliate customer support.

- John Paullin, Director of Sales Engineering, UC/CC/AI

Our Ideal customers are high-volume B2C and B2B contact centers with $500M+ in Annual Enterprise Revenue, an enterprise-grade CRM in-house (such as Salesforce, Zendesk, Freshdesk, Oracle, Kustomer, or Dynamics) and focused on delivering modern sales, service, and support to digital and mobile-centric customers at scale.

The ultimate competitive differentiator in today’s market is customer experience, and this is where UJET truly excels. To deliver exceptional experiences, we focus relentlessly on the core elements that power a reimagined customer journey. From our unbreakable active/active/active resiliency and seamless multi-modal experience to our top-rated security, we enable our customers to provide the right communication through the right channels at the right time—empowering them to meet the needs of today and anticipate the demands of tomorrow.