Sendero
Vidyo Inc (an Enghouse company)
- Serenova provides a complete and flexible cloud contact center solution across voice, email, chat, social, and SMS - all delivered to the highest cloud security standards.
- Intelligent multichannel routing
- Simplicity and rapid deployment
Serenova Cloud Contact Center enables organizations to intelligently deliver better customer experience, anywhere, anytime, and on any channel. Serenova delivers: • Fully Integrated Multichannel: An integrated multichannel customer experience across voice, mobile, email, web chat, and social channels.
- Single Agent Interface: A unified agent desktop with Serenova Engage that empowers your agents to deliver faster, better, and more cost-effective resolution to your customers' inquiries across all channels.
- True Cloud: A proven platform built from the ground up, catering to over 40,000 users across the globe with the industry's highest reliability, scalability, and security.
- Global Reach - Worldwide Deployments - AWS architecture lets us place our solution ANYWHERE.
- Insightful Analytics and Reporting - We gather all of your data from disparate systems so you can easily view trends, make decisions, and have an impact.
- Integrated With Your Ecosystem - Pre-built integrations into the world’s largest CRM providers and full-featured API’s into 3rd-party or custom applications.
- Unified Workforce Optimization - Obtain valuable insights to improve and empower your workforce.
- Voice Quality - Highly resilient and redundant global telephony infrastructure.
- Intelligent - AI/predictive models to drive smart routing. AI technology to assist agents, improve CSAT, and lower cost of service. Future ready, nextgen technology.
Verticals Healthcare, Financial, Technology, Retail, Utilities, BPO, Insurance
Small (10 - 50 seats) - Call Center • Requires an easy-to-use, cost-effective solution • Typically a single location • Expect to scale and grow over time • Need on-demand flexibility
Medium (51 - 150 seats) - Contact Center • Requires an easy-to-use, scalable solution • Requires integrations to CRM • Multiple locations in the US • Contact volumes can fluctuate
Enterprise (151+ seats) - Contact Center + Omni Channel • Requires an omnichannel solution with sophisticated integrations and other services • Multiple geographically dispersed locations • Contact volumes scale up and down
Serenova is leading the convergence of cloud, social and mobile in the contact center. With Serenova, clients have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively. Customers finally have a two-way, real-time interaction on the channel of choice whether it be traditional voice, email, chat, SMS, social or mobile.
Strongest industry fit
- Other
What we’ll ask before recommending them
- How well does your current solution support channels such as mobile, chat, and social media?
- How do your customers interact with you today?
- How are you addressing aging or outdated equipment?
- What is your company’s action plan for integrating multiple systems into one solution?
- How does your current platform handle seasonal spikes or fluctuations in new business?
- Would you like to support agents in multiple locations, including “At Home Agents”?
Compare Vidyo Inc (an Enghouse company) against competitors
Vidyo Inc (an Enghouse company) is one of 61 providers we compare in CCaaS. We’ll run Vidyo Inc (an Enghouse company) side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Vidyo Inc (an Enghouse company) is the right fit — and compare it against every alternative in the market, typically at no cost to you.
