Sendero
Weave Communications, Inc.
Weave Communications, Inc. is a publicly traded customer communications and payments platform built for small and medium-sized healthcare and service businesses, including dental, optometry, veterinary, and medical practices. Headquartered in Lehi, Utah, Weave combines cloud-based communications with practice management integrations to help businesses attract, retain, and engage their patients efficiently.
- Secure, HIPAA-compliant messaging: two-way texting, email, chat with patient authorization and message lifespan controls.
- Appointment- & scheduling tools: online booking, automated reminders/confirmations, rescheduling/cancellation support.
- Two-way texting with patients: real-time patient communication via preferred channels.
- Digital intake forms & patient-facing forms: customizable, e-signatures, pre-populating patient info.
- Integrated payment processing: online bill-pay, text-to-pay, in-office terminals, payment plans/financing.
- Analytics & reporting: dashboards, performance metrics, call/message analytics, location-based or multi-location comparison.
- Automated marketing & campaign tools: bulk texting/emailing, review requests, reputation management.
- Centralised communications and operations: unified inbox, team chat, tags, pop-out windows, multi-location admin features.
- Mobile and browser access: web version + desktop app + mobile app, remote work & flexibility.
- Extensive integrations with practice management/EHR systems.
- VoIP Phone System Features:
- Auto-attendant / IVR (interactive voice response) menus, call routing. Weave+2Weave+2
- On-hold music and custom greetings. GetVoIP+2Weave+2
- Call forwarding, call hold, call park, call transfer (blind or warm). GetVoIP+1
- Call recording. GetVoIP+1
- Caller ID, voicemail-to-email (transcription). Weave+1
- Softphone capabilities: any Internet-connected device (tablet/PC/mobile) can act as a business phone line. Weave
- Mobility and portability: take business calls anywhere; staff can work remotely. Weave+1
- Unlimited rollover lines (i.e., calls roll to another line) and unlimited long-distance in many plans. GetVoIP+1
- Call analytics and reporting: track call volume, missed calls, performance of team. HIP Creative+1
- “Call Pop” feature: when a call is received, key patient details (e.g., upcoming appointments, overdue balances) pop up for the staff answering the call. Weave Communications, Inc.+1
- Integration of VoIP with the communications platform: calls, texts, pay, forms, all unified.
Weave offers an all-in-one communication platform for small businesses, particularly for healthcare companies like dental practices, veterinary clinics, and optometry centers. They bill in a per-location pricing model instead of the more traditional per-user model.
- John Paullin, Director of Sales Engineering, UC/CC/AI
- Small to medium-sized healthcare practices (dental, optometry, veterinary, specialty medical)
- Service-based businesses seeking to streamline communications, billing, and customer engagement
- Practices who want to consolidate multiple tools into one platform
Weave is an all-in-one communication platform built for small and medium-sized healthcare and service businesses. It combines phones, texting, scheduling, payments, and reviews in one simple platform. With Weave, teams can manage every patient or customer touchpoint—calls, reminders, texts, and payments—from a single app.
The result: fewer missed calls, higher retention, and a smoother experience for both staff and customers.
Strongest industry fit
- Healthcare
What we’ll ask before recommending them
- “How do you currently handle scheduling, reminders, and patient/client communication?”
- “Are your phones, texting, and payment systems all connected—or do you use separate tools?”
- “How many staff members handle calls, scheduling, or billing?”
- “Do you have multiple locations that need to share call or message visibility?”
- “Are missed calls or no-shows an issue for your business?”
- Technical Fit:
Compare Weave Communications, Inc. against competitors
Weave Communications, Inc. is one of 74 providers we compare in UCaaS. We’ll run Weave Communications, Inc. side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Weave Communications, Inc. is the right fit — and compare it against every alternative in the market, typically at no cost to you.
