Sendero
Zoom Video Communications, Inc. (NASDAQ: ZM) brings teams together to get more done in a frictionless video environment. The easy, reliable, and innovative video-first unified communications and Contact Center platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Zoom helps enterprises create elevated experiences with leading business app integrations and developer tools to create customized workflows.
Zoom is different because it is architected differently. It is the only true video-first unified communications and contact center platform, and features a unique architecture that gives it unmatched reliability:
- Scalability: Their distributed data center network (as opposed to the traditional centralized approach) and multimedia routing (which supports 15x more participants than multipoint control units, the choice of legacy systems) both give Zoom massive scalability, supporting meetings with thousands of video participants without sacrificing quality or reliability.
- Quality/Reliability: Multi-bitrate encoding allows Zoom to adjust the video streams we send based on the device or network and their proactive quality-of-service application layer optimizes the video, audio, and screen-sharing experience for each device and bandwidth, both resulting in the best possible user experience across any network.
- Zoom supports over 200M meeting participants a day and is a leader in innovation with over 300 features and enhancements added per year.
Zoom offers a comprehensive, AI-powered collaboration platform that combines team chat, phone, whiteboard, meetings, contact center, and more. Because Zoom's easy to program platform includes industry leading UCaaS, CCaaS, and collaboration services, Zoom is a perfect solution for organizations or individual departments looking to solve business problems with a "unified" platform solution.
Zoom’s entire portfolio is deeply integrated with AI, and, it is an industry leader in their rate of development and end-user adoption. With their intuitive interface, top-tier security, and innovative features, Zoom has transformed the way the world connects and engages. Zoom is not just a tool, it is a complete communication powerhouse designed to boost productivity and customer satisfaction.
Organizations usually arrive at Zoom with some mix of the same pressures: teams that can't collaborate across distances, aging systems that are expensive to maintain, a sprawl of communication tools nobody governs, and users who just want things to work on any device.
Zoom offers a simple, reliable, and innovative platform for video-first unified communication and contact center engagements that provide a unified client for phone, video meetings, webinars, and team chat. Zoom is different because it is architected differently. It’s the only platform that was built with video as its foundation, giving it reliability and scalability for global customers like Walmart, Uber, ServiceNow, University of Southern California, Cardinal Health, and HubSpot.
Strongest industry fit
- Healthcare
- Information Technology
- Media & Entertainment
- Education
What we’ll ask before recommending them
- What’s the most important priority to you with video collaboration? Why?
- What would you like to accomplish with Zoom, drive sales, expand the market, etc.?
- What features are you currently using in your existing solution? What are some specific features you require but do not currently have?
- What do you do for IM and Presence today? What do you do for voice today - on-prem vs. PBX?
- In what ways would your company benefit from having all internal and customer facing communications occurring on the same platform?
Compare Zoom against competitors
Zoom is one of 91 providers we compare in UCaaS and CCaaS. We’ll run Zoom side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Zoom is the right fit — and compare it against every alternative in the market, typically at no cost to you.
