AmplifAI Solutions, Inc.

• https://www.amplifai.com/
• Headquarters: Plano, Texas
• Over 200,000 users around the world

#1 Agnostic Data Integration - Zero limitations

• Bring in Far More than just CCaaS interaction data like surveys, back office systems, financial data, etc.
• Provides the AI to prescribe specific coaching actions for each agent are needed to attain overall company goals.

#2 Action-based Performance Management

• AmplifAI's AI drives change through Next Best Action prescriptions
• Every coaching action, recognition, and performance decision is prioritized for maximum impact to company goals
• Manual analysis of metrics
• Not knowing which actions make the most impact
• Generic coaching, which limits significant improvement

#3 Role Specific CX Solution

• Instead of just empowering the agent, AmplifAI empowers every level of leadership:
• Agents: Performance, alignment to goals, coaching, gamification
• Supervisors: AI-enabled coaching priorities, real-time performance insights
• Second-level managers: Coaching effectiveness, team performance/trends
• VP/Exec: Unified CX insights aligning to business outcomes and goals
• QA: QA metrics aligned to CX actions and Operation's goals

#4 AmplifAI's Customer Teams are Contact Center Experts

• Our largest teams are in customer support roles
• Customer teams are exclusively made from former Contact Center: VPs, Directors, and industry vetrans
• We don't just supply software, we become their contact center improvement partners
• About 3/4 of all our customers expand their contracts

Customer Questions AmplifAI Addresses

• How do we organize complex data sources?
• How do we reduce the amount of time spent on manual data analysis and report building?
• Do we need to change our CCaaS or CX platforms because we are not seeing the value promised?
• How do we systematically improve CX performance?
• How do we know if our coaching is effective?
• What type of gamification solution will impact performance the most?
• Increase Agent Retention
• Elevate Agent Performance
• Align Prescribed Actions to Business Outcomes

From Retail to Financial Services to Healthcare, AmplifAI scales improvement across organizations - helping companies maximize the return on their existing technology and teams. AmplifiAI connects to multiple data sources to understand who your best agents or performers are, develops dynamic personas of high performers, delivers AI generated personalized actions and trainings for each agent and meausres improvement. AmplifiAI allows supervisors to manage, train and improve their people instead of spending hours digging through reports.

- Hunter Edmisten, UC/CC/AI FSE

• Mid-market to Enterprise
• Our customers have 100's to many 1000's of agents on our platform
• Work very well within BPO environments as many large BPO's deploy AmplifAI
• AI-Driven Performance Enablement: 100 agent minimum
• AutoQA: 50 agent minimum
• Strong presence in: Retail, Financial Services, Healthcare, Insurance, Telecom, Hospitality & Travel, Technology
• Seniority - SVP/VP/Director
• Departments - Operations, Care, Support, Sales and Collections, Customer Experience
• Telecom/Media: Cox, Mint Mobile, Go Daddy
• Financial Services: Discover, Premier Bankcard
• Retail: Home Depot, Chewy, Sonic Automotive
• Healthcare: Fiserv, CVS, BCBS CA, University of Miami Health
• Travel: Universal Studios, Royal Caribbean, Amtrak, Sun Country Airlines

AmplifAI is a Performance Management and Coaching Solutions trusted by customers like Chewy, Discover, and The Home Depot.

Leveraging AI, we seamlessly integrate with all existing systems and data to transform information into prescribed actions for every CS role. As a result, customers not only improve their customer experience by elevating KPI's like sales conversion, FCR, AHT, and CSAT, but they now have the ability to use their CX team to achieve their larger company goals such as revenue, customer expansion, and retention.