Sendero
Assembled
Assembled delivers the first comprehensive support operations platform built for today's omnichannel environment, combining workforce management, BPO vendor management, and AI automation for Etsy, Stripe, Robinhood, and hundreds of leading organizations. By providing unprecedented operational visibility and seamlessly integrating AI, Assembled enables enterprises to provide exceptional customer experiences, transforming their support operations from cost centers into strategic revenue drivers.
Setting the standard for enterprise support operations in workforce management, BPO management, and AI Assist automation Differentiators include:
End-to-end AI-powered support operations, including omnichannel scheduling and forecasting, BPO management and billing reconciliation, AI agent copilot and automation, real-time adherence and performance tracking, comprehensive analytics and reporting. Seamless integration with all major CCaaS and help desk contact platforms, along with an open API to integrate with any other tools.
- Supports any combination of internal teams, BPOs, and AI automation
- Configurable to any channel mix or business model
- Adaptable to changing support needs
- Real-time visibility into resource utilization
- Data-driven staffing decisions
- Automated workload allocation across teams
- Custom user roles and permission
Assembled is a workforce management and AI platform for customer support operations. Their platform serves as a 'mission control' for support operations, integrating WFM, BPO management, and AI-powered agent assist capabilities as well as virtual agents.
- John Paullin, Director of Sales Engineering, UC/CC/AI
Best fit: Digital-first mid-market and emerging enterprises
- Discerning, customer-centric organization (50-5000+ agents) transforming their omnichannel support operations through integrated workforce management, vendor orchestration, and AI automation Companies balancing internal and outsourced teams across multiple channels (email, chat, social, voice), particularly those managing moderate-complexity cases
- Potential signals: Utilizing cloud-based CCaaS alongside help desk CRMs (Zendesk, Salesforce, Intercom, etc). Outsourcing through BPO vendors. 24/7 support or multiple time zones. Multiple support channels
Best fit: AI-forward, modern support organizations
- Enterprise or high-growth companies in eCommerce, fintech, SaaS, healthcare, or marketplaces seeking unified visibility and automation across their support ecosystem
- Companies ready to move beyond traditional tools to implement data-driven decision-making and AI-powered efficiency while maintaining high-quality customer experience
Assembled delivers the first comprehensive support operations platform built for today's omnichannel environment, combining workforce management, BPO vendor management, and AI automation for Etsy, Stripe, Robinhood, and hundreds of leading organizations. By providing unprecedented operational visibility and seamlessly integrating AI, Assembled enables enterprises to provide exceptional customer experiences, transforming their support operations from cost centers into strategic revenue drivers.
Strongest industry fit
- Financial Services
- Healthcare
- Retail & Consumer Products / eCommerce
- Other
What we’ll ask before recommending them
- What is your current approach to managing support operations across channels? What tools & processes are you using today for scheduling, forecasting, & performance tracking?
- How are you currently handling the balance between internal teams and BPO vendors? What visibility do you have into vendor performance and billing reconciliation?
- Is there a specific catalyst driving your evaluation of new solutions (rapid growth, rising costs, service level challenges, new channels, BPO expansion)?
- How does your organization view AI adoption in support operations? What automation initiatives are you currently exploring?
Compare Assembled against competitors
Assembled is one of 46 providers we compare in CX & AI. We’ll run Assembled side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Assembled is the right fit — and compare it against every alternative in the market, typically at no cost to you.
