Sendero
Authenticx
Authenticx leverages AI to analyze large volumes of voice, email and chat data, providing post call analytics and conversational insights. Healthcare organizations can gain actionable insights to improve customer service, optimize workflows, train agents, evaluate agent performance, improve compliance and quality management and make data-driven decisions.
- Proprietary AI that is purpose built for the task it is assigned.
- A company roadmap dedicated to the established and emerging needs in the healthcare space.
- More reliable results right out the box with models trained for healthcare conversations.
- Professional services powered by a team of experienced healthcare professionals + AI experts.
- The tools to take advantage of continuous, real-time feedback at scale.
- Proprietary healthcare-specific AI- healthcare is our only vertical.
- A roadmap dedicated to needs in healthcare. AI models are very accurate.
- More reliable results right out of the box- speed to deploy and market value.
- Lower implementation costs because of out of the box deployments.
- Professional Services powered by a team of experienced healthcare professionals.
Authenticx is a healthcare-focused conversational analytics platform. It analyzes audio and digital metadata to generate AI summaries, identify key insights, and evaluate chatbot/voice bot effectiveness.
- John Paullin, Director of Sales Engineering, UC/CC/AI
Healthcare clients in the Payer, Provider, Pharmaceutical healthcare verticals, looking for a speech analytics and conversational analysis and insights. Opportunity size is 75 agents and above.
We have accomplished great things at Authenticx to revolutionize the Patient Journey in the Healthcare industry. Our mission is simple yet transformative. As a pioneering force in Healthcare AI, we are focused on aiding and empowering healthcare leaders to enhance and optimize the patient's experience. Our vision is to bring actionable insights from the voice of the customer to help Healthcare leaders take action to drive better business outcomes, enhance current processes, mitigate risks of compliance, and boost the overall patient engagement, while building stronger connections within the Patient Journey.
Strongest industry fit
- Healthcare
What we’ll ask before recommending them
- Walk me through how contact center agents are evaluated for performance today - what is the process and how have you optimized?
- Tell me how you leverage feedback or insights from the contact center to inform and improve your customer experience?
- What are your most important initiatives today as it pertains to the contact center OR customer experience?
- What led you to explore conversational AI OR conversational intelligence?
- What problems are you looking to solve with conversational AI OR conversational intelligence?
- What metrics are impacted by these problems?
Compare Authenticx against competitors
Authenticx is one of 46 providers we compare in CX & AI. We’ll run Authenticx side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Authenticx is the right fit — and compare it against every alternative in the market, typically at no cost to you.
