Sendero
Balto
Balto is the AI workforce for the contact center.
Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is valuable at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends.
Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews.
- RTG3: Real-Time Guidance (Agent Assist) is truly LLM-driven, with no need for playbooks or manual script writing (traditionally, the most time-consuming component of setup).
- Prompt Engineering: Every Balto license includes access to our world-class Prompt Engineering Team, which designs and writes custom, customer-specific prompts and layouts. This hands-on approach significantly reduces onboarding time while improving product quality and long-term adoption.
- Multi-Language: Balto supports 20+ languages.
- Omnichannel: Balto supports voice, text, chat, and email in one unified view.
- Pricing: Every Balto license includes everything customers need: dedicated customer success, white-glove onboarding, ongoing support, unlimited usage, unlimited administrator/manager licenses, and no onboarding fees
Balto offers a core product suite comprising Agent Assist, QA, Voice Agent (named Togo), Omni-channel capabilities, and Insights (a supervisor-level feature that allows contact center leadership to ask broad natural language questions of their call data). Balto focuses strictly on contact center workflows, and does not do email sequencing or SDR/BDR outbound motions. Balto accommodates sub-10 agent opportunities to facilitate channel and SMB entry.
John Paullin- Director of Sales Engineering, CX, and AI
Industry: Insurance, Banking & Credit Unions, Brick-and-Mortar Healthcare, Home Services, Debt Collections and Relief
Technology: Integrates with over 60 softphone systems, including every major CCaaS.
Operations: Formal and informal contact centers.
Geography: Primarily North America and the UK/EU (via our UK/EU servers).
Poor Fit: B2B Inbound/Outbound, low volume, legacy hardphone environments, appointment-setting, polling, field sales.
Balto is the AI workforce for the contact center, delivering a complete platform that unites Voice Agents, Agent Assist, QA, Compliance, Coaching, Notes, and Insights in a single, unlimited-use license. Trusted by top contact centers, Balto has guided 500M+ conversations for 300+ customers and leads its category with 500+ five-star G2 reviews.
Strongest industry fit
- Financial Services
- Healthcare
- Insurance
- Hospitality (Hotels, Food, Beverage)
What we’ll ask before recommending them
- How long is your average ramp time? (General)
- How long is your average tenure or how much turnover do you experience? (General)
- How much money is your average conversation worth? (Sales)
- What is the difference in conversion rates between top and bottom performers? (Sales)
- How much time do your agents spend looking up information? (Customer Service)
- What percent of customers have to call back? (Customer Service)
Compare Balto against competitors
Balto is one of 46 providers we compare in CX & AI. We’ll run Balto side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Balto is the right fit — and compare it against every alternative in the market, typically at no cost to you.
