Boost.ai

Named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI, boost.ai empowers regulated industries to automate with confidence, control, and care — so you can trust every conversation.

Boost.ai’s Conversational AI platform powers both customer-facing and internal chatbots and voicebots, delivering fast, accurate responses for seamless interactions. With a unique blend of predefined intents and generative AI, we handle complex inquiries efficiently while ensuring compliance and data security—ideal for regulated industries. Trusted by top brands, boost.ai helps scale support, enhance customer and employee experiences, and deliver rapid ROI.

Unparalleled performance to resolve every query

• Highest NLU score of any AI
• Reduce escalations to near zero - 10x decrease in escalations for one (sector/APT) client
• Unrivaled FSI intent data and ability to simultaneously draw up all relevant customer data

Secure platform designed to eliminate risk

• Security has always been an integral component of the boost.ai architecture and design
• Deployed in several highly regulated markets like finance, government, defense and airlines
• The boost.ai trust layer:
• Data masking, pre-built guardrails, hallucination detection, complete audibility of all conversations (conversational AI and Generative AI)
• Fine-tuned LLM models for FSI
• Hybrid model: use conversational AI for sensitive topics to stay in control, and Generative AI for less sensitive topics where control is less important
• ISO certified for security and privacy - ISO 27001 & ISO 27701
• Customers consistently get payback on their investment within the first year, often within a few months. For example, one client reduced operational cost by 20% and saw a 10x decrease in escalations.
• Scale to any size and complexity at minimal cost
• True no-code platform, designed for your customer service reps to work in the solution - no need for data scientist

Delivery assured - we go live!

• Every single one of our customers can provide a reference
• 100% of projects have been successful

Boost.ai is a conversational AI platform with solutions developed to faciliate customer self-service and internal employee support (help desk, HR, onboarding/offboarding), as well as virtual assistants to live agents.

- John Paullin, Director of Sales Engineering, UC/CC/AI

Big, regulated, complicated: choose two. Got a big retailer with a simple use case but 17 languages? Call Boost. Got a small (~150 employees) bank overloaded with volume? Call Boost. What about an enterprise-sized healthcare company? Call Boost.

Best fit: Financial services & insurance

• Industries: retail banks, corporate banking, insurance/pension, debt management, payment services, fintech, building societies (UK), credit unions (US)
• Key needs: CX - digitizing touchpoints, reduce/cap cost to serve, revenue uplift, FTE reassignment, self-serviced transactions, security & privacy compliance
• Industries: Tax agencies, municipalities / local government, healthcare, immigration, social services
• Key needs: CX - availability, cost-efficiency, digital inclusion, digitisation, FTE reassignment, security & privacy compliance

Best fit: Telecommunications (or general contact center customer)

• Industries: Data & telephony providers, travel & leisure, utilities, energy, hardware
• Key needs: CX - speed of service, revenue generation, reduce/cap operational cost, FTE efficiency, FTE reassignment, upselling

The common thread here is complexity - every one of these industries has big hairy environments. For example, there are over 2400 reasons to contact your bank. And boost can understand and respond to each of those reasons. This is what separates us from the pack - if you take a simple use case like “where’s my order” for retail, you’ll find that we can do that and do it well…but so can everyone else. Where we really shine is when the environment is complicated. If you’re thinking “I have no idea how we’re going to solve for this,” that’s when you call Boost.

Some industries are outside of our traditional ICP, but they have other types of complications. For example - we have a global fashion retailer. Their main use case is “where’s my order”, but they needed it in 17 markets with just as many languages. They had tried 6 or 7 other vendors and POCs before Boost, and none of them could deliver the speed to value that we could. When you have that complex of a need, the other vendors tend to fade away.

AI is the future of customer service, and with it come new expectations and challenges. Boost.ai leads the way by offering a robust, no-code conversational AI platform desgined to automate customer interactions across channels. We prioritize security, scalability, and ROI, ensuring organizations deliver seamless customer experiences while reducing cost. With proven deployments in highly regulated industries, we provide the confidence to scale AI safely and efficiently.