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Call Center Power
- Headquarters: Leesburg, Virginia
- Privately Held CX Consultancy, BPO Broker, Systems Implementor and Managed Services provider.
- Online Marketplace to xxxxxx – mention our new portal
- Customers range from small retail clients to large fortune 100 enterprise clients.
What truly sets CCP apart from our competitors are three key differentiators
- Vetted Network of BPOs We offer a meticulously vetted network of 170 BPOs, enabling us to source the ideal partner for each client based on a detailed understanding of their needs and preferences, without requiring a formal RFP process.
- Long-Term Professional Services Expertise CCP's unique combination of deep contact center operations experience and technology knowledge allows us to deliver long-term, sustainable value to our clients.
- Amazon Select Partner Status As an Amazon Advanced Tier Partner (soon to be Premier Tier), CCP is a trusted provider of Amazon Connect solutions, with certified Solutions Architects on staff to guide implementation and integration.
Call Center Power offers three core services: brokering for call center outsourcing, consultancy-based professional services for contact centers, and technology enablement solutions. They have a vetted network of over 170 BPOs and access to 200 contact center provider solutions. They specialize in workforce management, AI acumen, and have a team adept at plug and play on various CCaaS platforms, including Amazon Connect, Content Guru, Five9, Genesys, Nextiva, NICE CXone, and Zoom.
Dave Watson, UCaaS, CCaaS & CX AI
Call Center Power’s ideal clients are senior decision-makers within organizations who are responsible for customer experience and technology, including:
- Customer Experience Leadership: SVPs, VPs, and Directors overseeing operations, service, sales, care, support, and collections.
- Technology Leadership: C-suite executives (CIOs, CTOs, CEOs, VPs of Technology).
- Environment: 150+ CC Agents, Multiple applications support operations, CCaaS, CRM, WFM, Quality, Data, BI,
- With challenges related to: Attrition, Quality/CSAT, Performance (Service Level, productivity, FCR, etc.)
Call Center Power helps organizations improve customer experience and reduce operational costs by modernizing their call center strategy. We specialize in outsourcing, consulting, and technology enablement—delivering tailored solutions that solve staffing challenges, optimize performance, and streamline legacy systems. Whether you're scaling up, navigating seasonal demand, or transforming service delivery, Call Center Power brings the people, processes, and platforms to drive real results.
Strongest industry fit
- Financial Services
- Healthcare
- Automotive
- Other
What we’ll ask before recommending them
- Is your contact center performing at high levels, meeting and exceeding your customers’ expectations? - This begins the process of getting the prospect to consider the overall customer experience their contact center is providing in the current environment.
- What are your top priorities or pain points related to your current contact center operations—people, process, or technology? - This helps identify the most critical focus areas for improvement and where CCP can provide the most value.
- Are you currently exploring changes to your contact center platform (e.g., CCaaS/UCaaS migration, system integration, or AI enablement)? - This uncovers technology needs and possible opportunities for system implementation or consulting support.
- Do you have existing BPO partnerships, and if so, what are your biggest challenges or goals in working with those vendors (e.g., cost, performance, flexibility)? - This allows CCP to assess if BPO matchmaking or vendor optimization services may be beneficial.
Compare Call Center Power against competitors
Call Center Power is one of 97 providers we compare in CCaaS and CX & AI. We’ll run Call Center Power side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Call Center Power is the right fit — and compare it against every alternative in the market, typically at no cost to you.
