Sendero
Capacity
As support costs continue to rise, teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand.
Capacity offers an Omnichannel Experience Automation platform that helps clients drive down support costs, improve knowledge access and increase efficiency by focusing on three core areas:
- Intelligent Virtual Agents: Deflect routine support requests via personalized, context-aware interactions. This enables clients to scale their inbound and outbound support functions while reducing costs and maintaining high-quality service.
- Agent & Employee Assist: Streamline knowledge access, deliver real-time coaching, and offer adaptive agent and employee support – enhancing CSAT and improving efficiency.
- Process Automation: Streamline workflows and automate repetitive, manual tasks and processes, allowing your team to focus on higher-value activities.
- AI-first: Everything we do is based on using AI to automate redundant, expensive tasks that people shouldn't have to do.
- Integration: We've integrated with 200+ third party apps and counting.
- Low code/No code: You don't have to be a software engineer to use our product to create new support experiences for your employees or customers.
Capacity's AI engine offers numerous avenues for companies to adopt AI. From automation, knowledge orchestration, analytics, customer enhancements, and more, they have proven success across just about any industry and channel (voice, SMS, chat, social, & email).
Amanda Bean, UCaaS, CCaaS & CX AI
- Report a lost or stolen credit card
- Order management & status
- Emergency roadside services
- Rescheduling & cancellations
Capacity is a support automation platform that deflects routine customer and employee requests with personalized, context-aware interactions using our omnichannel Virtual Agents across chat, SMS, voice, email, and more.
Strongest industry fit
- Financial Services
- Healthcare
- Automotive
- Insurance
What we’ll ask before recommending them
- What are the main channels for customer and employee support today?
- If I'm a customer/employee, what are my options if I need help? What am I looking/asking for?
- Which support channel has the highest volume of requests? How many agents are supporting behind the scenes?
- Who are the customers/employees and what are they asking for? Are there any automated or interactive experiences for customers/employees to self-serve?
Compare Capacity against competitors
Capacity is one of 46 providers we compare in CX & AI. We’ll run Capacity side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Capacity is the right fit — and compare it against every alternative in the market, typically at no cost to you.
