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Genesys Cloud Services
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements
- Microservices enable unmatched resiliency, reliability, security, and scalability
- The only natively integrated Contact Center (CCaaS), Unified Communications (UCaaS), WorkForce Management (WFM/WFO) and AI, all from a single interface…
- Can be implemented extremely quickly, with virtually unlimited scalability
- Built on open REST-based API’s for integration flexibility, or use any of our 300+ pre-packaged connectors, integrations, and apps to connect to almost any core business application, CRM, or PBX
- Robust Salesforce, ServiceNow and Epic integrations
- Continuous deployment enables acceleration of new functionality with no downtime or downloads
- Unmatched global capabilities and resources, based on 25+ years of global experience
- Storage fees are included in licensing rates
- Employee mobility, allows agents to work remotely using WebRTC technology
- Bleeding-edge AI investment, exceeding expectations by increasing web-site sales and lead conversions
- Built by the global leader and innovator of the contact center and Customer Experience (CX)
Genesys is a leader in omnichannel customer experience and contact center solutions. Its longevity and experience servicing some of the largest companies make it a natural choice for mid-market and enterprise prospects.
- John Paullin, Director of Sales Engineering, UC/CC/AI
Genesys is well-known for its presence in the Fortune 500, however, its leading cloud contact center reaches all segments of the market. Customers of all sizes, ranging from 30 agents to 30 thousand agents can take advantage of their unique technology. Any size contact center is a good candidate for Genesys.
- Premise to cloud migrations - Any company on Avaya or Cisco, clients looking to migrate from prem to the cloud. Genesys has a very prescriptive migration approach from thousands of past examples
- All cloud is not equal - Many of their wins come from companies who have already tried another cloud provider, but looking for industry-leading technology and support, in addition to unmatched resiliency and reliability
Genesys Cloud is the world’s leading AI-powered experience orchestration platform
Strongest industry fit
- Financial Services
- Healthcare
- Insurance
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- The number of agents (CC), the number of business users (UC)?
- The current solution in place?
- Integrations needed and core business applications needed to integrate?
- Compelling event(s) to make a move?
- BANT – Budget, Authority, Need, Timing
Compare Genesys Cloud Services against competitors
Genesys Cloud Services is one of 126 providers we compare in UCaaS, CCaaS and CX & AI. We’ll run Genesys Cloud Services side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Genesys Cloud Services is the right fit — and compare it against every alternative in the market, typically at no cost to you.
