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Krisp AI
- Headquarters: Berkeley, CA
- Venture-back private company
- 80 billion+ minutes processed monthly
- Global deployments, enterprise-grade
- 2,000+ companies using Krisp daily
- The leader in contact center background noice and voice cancellation for voice clarity
- Market-best Accent Localization for near-shore/off-shore call centers to service US and UK customers
- Only customer-side Accent Conversion to support agent understanding
- Synchronous Voice Translation for multi-language customer calls
- Accurate transcriptions and call summaries, much less expensive than alternatives
- Scalable, enterprise-grade deployment, management and administration
Quantified impact on business metrics
- 8% increase in CSAT scores
- 30% reduction in cost per call
- 78% decrease in noise complaints
- 16% increase in sales conversions
- 25% increase in agent satisfaction
- 20% decrease in call abandonment rates
Krisp has developed AI-powered solutions for noise cancellation, agent accent reduction (to reduce communication friction), meeting summarization/note taking, as well as real-time voice/audio translation.
- John Paullin, Director of Sales Engineering, UC/CC/AI
- Enterprise and mid-market call centers (captive agents or outsourced), scaling from hundreds of seats to tens of thousands of seats. Vertical targets align with BPO target verticals.
- Global and local BPOs serving high-value and high-value verticals, including financial, healthcare, retail, travel and other companies.
- Call centers with customer noise and accent complaints that translate to sub-par KPIs, including AHT, CSAT, FCR and Sales Conversions.
Krisp is an AI-powered voice productivity application for call centers and BPOs, that elevates voice communication by removing background noises bidirectionally, localizing accents in real-time, interpreting languages on live calls, and providing call transcripts, recordings and meeting notes. No other solution offers all of these capabilities in a single platform that is private and secure, operates on-device and works with all audio hardware configurations and voice communication solutions.
Strongest industry fit
- Financial Services
- Healthcare
- Hospitality (Hotels, Food, Beverage)
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- Do you customers complain about background noice and accents?
- Are you underperforming with call center KPIs?
- Are you agents stressed due to frustrated customers?
- Do you have off-shore call centers serving US customers?
- For BPOs, do you want a single application that provides voice clarity, transcriptions, language interpretation, call summaries and call recordings, independent of the CCaaS platform in use at a fraction of the cost of alternatives?
Compare Krisp AI against competitors
Krisp AI is one of 46 providers we compare in CX & AI. We’ll run Krisp AI side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Krisp AI is the right fit — and compare it against every alternative in the market, typically at no cost to you.
