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Kustomer Inc
CX platform built in 2015 by seasoned technologists with more than two decades of experience building Customer Service software.
- Headquartered in Greater New York
- 700+ customers across 6 continents
- $60M raised in 2023 from Battery, Redpoint, Boldstart Ventures
- Customer-Centric Data Structure - Kustomer organizes all interactions around the customer, consolidating conversations & tickets into a single view for personalized support
- Advanced Automation and AI - The platform uses AI to automate routine tasks, improving response times and allowing agents to focus on complex issues
- Omnichannel Support - Kustomer offers seamless communication across multiple channels in a unified dashboard, enhancing efficiency and consistency
- Unified Customer View - Kustomer provides a comprehensive view of customer interactions across all channels in a chronological timeline view, empowering agents with complete context to deliver informed support
- Comprehensive Analytics & Reporting - Kustomer offers robust, customizable analytics and reporting tools for data-driven decision-making and performance measurement
Kustomer is a CX platform that includes CRM, AI Agent Studio, and Omnichannel workflows to provide an enterprise with a full CX solution. They have actionable insights that cater to B2C businesses. The ideal customer would be between 125-1250 employees in the Healthcare, Retail, and Fintech verticals.
Hunter Edmisten, UCaas, CCaaS, CX AI
- B2C or B2B2C (on-demand services, marketplaces) companies
- Retail, Travel & Hospitality, Consumer Services, Health & Wellness, Fintech
- Customer-centric culture with a vision and strategy for CX
Kustomer is the industry-leading conversational CRM platform helping
Businesses perfect every customer interaction to build deeply loyal
Relationships. Built with intelligent tools such as AI and Automation,
No-code configuration, and a connected data platform that unifies data
From multiple sources through a single timeline, Kustomer empowers
Businesses to operate with greater efficiency and deliver more
Personalized service to customers across any channel.
Strongest industry fit
- Media & Entertainment
- Hospitality (Hotels, Food, Beverage)
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- What’s your business model? (some, but not all B2B is a fit)
- How many customer service agents do you have? (ICP is 8+ seats)
- Are your service agents in-house or external via agency/BPO?
- What solution are you currently using to service customers?
- What are your frustrations with your current platform?
- What tools do you need to integrate with your customer service platform?
Compare Kustomer Inc against competitors
Kustomer Inc is one of 46 providers we compare in CX & AI. We’ll run Kustomer Inc side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Kustomer Inc is the right fit — and compare it against every alternative in the market, typically at no cost to you.
