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Level AI
Https://www.thelevelai.com
- Headquarters: Mountain View, CA
- Our mission is to revolutionize the customer experience in the contact center through the power of advanced AI technologies.
- Customers in N. America, Asia, UK & EMEA
- 10-100X better results based on proprietary semantic engine
- Proactive categorization, concern insights. Which provide unmatched Voice of the Customer insights.
- Our AI-powered automation allows you to set workflows for sampling conversations, sending push notifications to Slack channels, etc.
- Level AI has a fully scaled Screen Recording solution, dual screen. Support Mac, PC. PCI and PHI redaction using Computer Vision.
- Level AI has a simple and easy-to-use interface. You don’t have to fumble around to look for the information you want. Everything is laid in front of you.
- Level AI ships with universal scenarios that are pre-trained and are ready to use right out of the box. Users can get accurate results right from day one.
- Level AI automatically creates a summary for every conversation, makes it easy for context switching.
Level AI offers fully-automated customer service coaching, quality assurance, and business analytics capabilities. Additionally, their platform has a variety of agent assist features, including suggested answers to customer responses.
- John Paullin, Director of Sales Engineering, UC/CC/AI
- Various Customers • 1000 + Contact Center Agents Looking to automate QA and provide live Agent Assist
- Working on Call Center “transformation” projects
- Looking for the latest and greatest technologies, meaning they are innovative.
- Looking to automate processes, and solve internal QA problems (e.g. keyword management). Improve Agent performance and efficiency.
- Enterprise Customers 300 - 1000 Contact Center Agents
- Mid-Market Customers 50 - 300 Contact Center Agents
- Vertical Markets • Finance & Insurance
Level AI’s omni-channel customer intelligence platform automates your quality assurance programs and provides advanced contact center analytics, personalized agent coaching, and real-time agent assistance. The power of Level AI resides in its cutting-edge semantic engine that leverages NLU (Natural Language Understanding) to monitor and analyze 100% of your contact center conversations across all channels.
Strongest industry fit
- Financial Services
- Healthcare
- Transportation
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- How do you pick interactions to review?
- What percent of your calls are reviewed per month?
- How long does it take to review a session typically?
- What is the main reason your customers contact you?
Compare Level AI against competitors
Level AI is one of 46 providers we compare in CX & AI. We’ll run Level AI side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Level AI is the right fit — and compare it against every alternative in the market, typically at no cost to you.
