Sendero
Omni Interactions
- Onshore, Nearshore, and Offshore Services
- Fractional Workforce - 300,000+ Network of Pre-Vetted Agents
- Peak Week NPS 86.5 (#1 of 9 Providers) - 95.5% Quality Scores Across All Industries
- On-Demand, Unmatched Speed - 60% Faster Ramp vs Internal and Legacy BPOs
- Flexibility & Scalability
- Flex Up & Down on a Dime - 30% Real-time Flex
- Fractional Workforce & Precision Staffing
- AI & Automation for Consistent, Reliable Delivery - 30-minute Intervals
- Global Options Onshore, Offshore & Nearshore
- United States, Canada, Guatemala, Philippines, Mexico, Puerto Rico
Omni Interactions is a fractional BPO (business process outsourcer) vendor offering staffing augmentation for back-office, customer service, sales, and/or technical support needs.
- John Paullin, Director of Sales Engineering, UC/CC/AI
- Industry Agnostic (heavy focus on retail, healthcare, financial services)
- Companies that require at least 15 full-time equivalent (FTE) or 2,500 hours/month
- Companies located anywhere in the world looking for remote BPO agents located in the US, Canada, Guatemala, Philippines, Mexico, or Puerto Rico
- Companies with a need for English and Spanish speaking agents
- Companies needing a fast launch - Omni specializes in fast ramps with short training programs of less than 4 weeks
- Companies with spikes in call volume - heavy during a certain time of day, day of the week or season
Omni Interactions is a Business Purpose Outsourcing Company found in 2016, serving clients across 30+ verticals with strong presence in the US and Latin America. Its unique model offers unparalleled flexibility for rapid scale and adaption to changing volumes. Omni's precision staffing allows 30-minute scheduling intervals for optimal resource allocation. The Omniverse, its Intelligent Digital Ecosystem, leverages RPA and AI to manage service levels efficiently for enhanced customer satisfaction. All operations are protected within our Omni Secure platform, upholding PCI-DSS Level 1, HIPAA, and SOC 2 Type 2 certifications for maximum data security.
Strongest industry fit
- Financial Services
- Healthcare
- Retail & Consumer Products / eCommerce
- Other
What we’ll ask before recommending them
- # of FTE needed for hours needed
- Type of work required
- Where the agents need to be located
Compare Omni Interactions against competitors
Omni Interactions is one of 46 providers we compare in CX & AI. We’ll run Omni Interactions side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Omni Interactions is the right fit — and compare it against every alternative in the market, typically at no cost to you.
