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PolyAI
- Offices in London and New York
- Founded in 2017 as a spin-out from the University of Cambridge
- Series C startup with $120M raised, backed by Khosla Ventures, Point72, Nvidia, Zendesk and more
- Deployed globally, and in numerous languages, with customers including FedEx, Caesars, PGGE and Marriott Hotels
- PolyAI product G team enables deployments in 8-12 weeks - considerably faster than any competitors
- PolyAI has native integrations with all common CCaaS providers and CRM and POS systems
- Common integrations with on-premise PBX providers and UCaaS providers
- PolyAI has the best sounding voice on the market
- Custom voices are designed for each deployment to best represent every brand
Superhuman understanding - proprietary technology stack built for voice
- Best-in-class technology stack enables incredibly high accuracy in understanding over the phone, regardless of accents, dialects and background noise
- A lot of competitors use text-based technology stacks that fail when translated to voice
- Strong focus on dialogue design that facilitates free-flowing, natural conversations
- Available in 45 languages
Deployed as a managed service
- PolyAI doesn’t handoff deployments once they go live, but continues to monitor the project and improve it for best-in-class performance that meets their business objectives
Poly AI provides AI agents for voice, chat, and messaging that deliver natural and lifelike customer experiences.. Their virtual agents are suited for handling caller authentication, billing & payments, bookings & reservations, and more.
- John Paullin, Director of Sales Engineering, UC/CC/AI
- 50= customer service agents
- 500k+ minutes in customer service calls per year
- $500M= in annual revenue
- Please note: lower volumes considered depending on use case and growth potential Industries
- High call volume - resulting in long wait times and overworked agents
- Seasonal spikes in call volume (sale periods, holiday seasons, extreme weather)
- Lots of non-revenue-generating calls (FAQs or data collections)
- Missed revenue - as a result of high call abandonment rates
- Poor CX - due to long wait times and inconsistent customer service
- Poor agent retention - due to repetitive and unrewarding workload
- Inefficient operations - with limited budget to address call volume
PolyAI is transforming customer experience with AI agents that help enterprises show up as the best versions of themselves in every conversation. They are trusted by global leaders including Marriott, Caesars, PG&E, and UniCredit to handle their most complex customer interactions. Their agents deliver human-level understanding with enterprise-grade reliability, and many of our largest deployments already do the work of 1,000+ full-time employees.
Strongest industry fit
- Financial Services
- Healthcare
- Insurance
- Hospitality (Hotels, Food, Beverage)
What we’ll ask before recommending them
- -How many calls does your contact center/business handle annually, and does that volume fluctuate throughout the year?
- -How large is your agent team, and are they based onshore, offshore, or a mix of both?
- -What are your key customer experience or contact center initiatives for 2026?
- -Are you currently exploring or running any AI or automation projects, either in chat or voice?
- -What technology platform does your contact center run on today, and is there a defined budget for upgrades or new tools this year?
Compare PolyAI against competitors
PolyAI is one of 46 providers we compare in CX & AI. We’ll run PolyAI side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether PolyAI is the right fit — and compare it against every alternative in the market, typically at no cost to you.
