Quiq

Quiq is an AI-native Customer Experience (CX) orchestration platform built to help leading brands connect with their customers faster, smarter, and more efficiently.

Organizations turn to Quiq when they’re ready to transform CX—automating high volumes of repetitive interactions, and empowering their contact center agents, utilizing cutting-edge Agentic AI. Our platform enables brands to scale their support while delivering faster resolutions and more personalized experiences across voice, email and digital channels.

Our results? They speak for themselves

• 30–50% of customer inquiries are resolved end-to-end through automation—some brands see as high as 80–90% automation success.
• Human agents can handle 3–5x more conversations concurrently, dramatically boosting productivity.
• Companies using Quiq often cut agent turnover in half. IHG, for example, saw zero turnover for an entire year among their Quiq-supported digital team.

What sets Quiq apart is our full-stack, end-to-end platform—built on a modern cognitive architecture and backed by deep expertise in AI engineering and managed services. We don’t just provide technology—we partner with our customers to deliver transformative business outcomes.

AI Studio - The Future of AI in Customer Experience

• AI Conversational Design and Development Environment built to orchestrate AI for CX and the process that surround it
• The conundrum of build versus buy is nullified. Quiq AI studio provides both Best of Buy and Best of Build - Quiq meets customers where they are on the AI curve.
• Low code, pro-code AI toolkit that includes data curation, experience orchestration, Debugging, Regression Testing and Analytics - Quiq AI is not a "black box"
• Build once, orchestrate across all digital channels, email, Voice, Search and Analytics

Quiq Asynchronous Contact Center

• Asynch built for the contact center agent - stop prematurely closing conversations on your busy customers!
• Fully AI enabled, contextual agent workspace
• Quiq's AI-powered, multi-channel agent workspace is designed with CX leaders and Contact Center Managers in mind providing a robust console for modern channels that drives speed, efficiency, and agent retention.

Quiq offers voice, digital messaging channels, and email bots for conversational self-service as well as Agent Assist features. Ideal candidates include anyone that has customers "seeking help" as well as companies wanting to optimize outcomes (driving revenue, cost savings, improve CX).

- John Paullin, Director of Sales Engineering, UC/CC/AI

Best fit: Enterprise B2C orgs in the Retail/CPG, Travel/Hospitality, Consumer Services, Media and Financial Services Industries]

• Company with hundreds of thousands or millions of customers interaction with the brand hundreds of thousands or millions of times a year in sales or service.
• Companies who want to automate negative-value, redundant conversations out of their contact center

Primary Target Personas: Business and Technical Buyers

• Anyone in the org trying to figure out how to use AI to move the needle and may be considering building or buying an AI Platform.

Quiq is an AI for CX platform. Customers come to Quiq when they are looking to deliver a seamless customer experience across voice, digital and email channels, whether through AI Automations or AI-empowered humans. Quiq gives enterprise brands the tools and confidence to leverage AI across their entire customer journey. Quiq works with brands like Williams-Sonoma, Nespresso, HBO, IHG, Terminix, Volvo, Vodafone, Lane Bryant and Tiffany, just to name a few.