Regal

Regal’s enterprise platform lets you transform your customer communications with AI Agents that are personalized to your company and customers. Power better support, sales and operations calls – with way less effort. Talk to Reggie, Regal's AI Agent today: 212-500-6000

Regal Partner Resource Hub: regal.ai/partners

AI Voice Agent: Our AI Voice Agents feel human, have super low-latency, let your customers speak naturally, interrupt, and change topics. They speak 30 different languages and can take on different accents and personalities to match the experience you want to build for your customers. They’re always online, they’re omniscient, easily customizable, and available at a low-cost per minute basis.

AI Agent Builder: Allows anyone to build AI Agents through prompt engineering. Customize how AI Agents talk, what you want them to say, and what outcomes you want them to drive. Test in the builder before deploying them to your contact center.

• Voice - WebRTC, calls, agentless calls, ringless voicemail
• Messaging - 1:1 and 1:Many SMS/MMS
• Digital - Email, webchat, other text based chats

Agent Actions: AI Agents can programmatically take actions like scheduling follow ups, sending SMS messages, updating your CRM, and processing payments.

Human Agent Desktop: Manage human and AI Agent actions on our no-code Agent Desktop, which also includes our Journey and IVR builders as well as our A/B testing functions. If needed, you can keep your human agents on your existing CCaaS system and manage your AI Agents through Regal instead.

Live Monitoring and QA: Assure AI Agent quality through live monitoring, AI scorecards, and conversation intelligence on 100% of calls.

Native A/B Testing: Continuously refine your AI Agents by experimenting with different messaging, cadences, and even voices and accents.

Unified Agent Desktop: Unify your customer data by connecting your customer systems to Regal. Leverage that data, and the data created by Regal to perfect every customer interaction.

No-Code Outbound Journey Builder: Leave your IT team alone and build out automated outbound customer engagements for your AI and human agents right from our Agent Desktop. Our no-code tools can be leveraged by anyone, even non-technical stakeholders.

Drag-and-Drop IVR Builder: Create inbound IVR flows without writing a single line of code through our drag-and-drop UI. Leverage your existing customer data to route callers to the right agent based on their history and requirements.

Robust Analytics and Reporting: Build robust custom dashboards with our comprehensive reporting and smooth data in/out capabilities. Measure agent performance based on your KPIs and ensure consistent performance.

Workforce Optimization: Track your agents’ performance across all of their interactions using conversational intelligence, AI scorecards, and insights gained from our rich analytics.

Native A/B Testing: Improve your customer experience by experimenting with different messages, cadences, even speed-to-lead to find the right time and right message to delight your customers at scale..

Regal.io is an outbound-oriented contact center solution as well as offers advanced virtual agents designed to handle high-volume, repeatable tasks in contact centers, particularly in B2C industries such as healthcare, insurance, and financial services.

- John Paullin, Director of Sales Engineering, UC/CC/AI

• Contact center teams at consumer businesses - including sales, support, and operations teams
• Consumer Industries with High-Intent Purchases: Consumer Healthcare, Insurance, Education, Auto Lending, Medicare, and Home Services
• At least 75 agents or making 150k calls/month
• Organizations seeking to improve conversion rates, CSAT, customer engagement through personalized communication strategies, and operational efficiency with AI Agents

Regal is a leading AI Agent and CX platform that empowers companies in consumer industries to perfect every customer interaction. We drive better sales, support, and operations - with way less effort - in three ways:

• Regal gives every company the tools to transform their customer communications with AI Agents. These AI Agents are connected to your data, easy to customize and monitor, always available, and ready to take action in internal systems.
• We connect with your first-party customer data to automatically refine every customer conversation using a blend of Regal AI Agents and your AI-enhanced human agents.
• We give you the A/B testing tools needed to build a culture of continuous improvement in your contact center without requiring engineering resources.