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Sharpen Technologies Inc
- Headquarters: Indianapolis, IN
- All-in-One UCaaS/CCaaS/Telelphony global platform
- Usable AI™ to empower agents - no upskilling required
- Best-in-class Analytics & Reporting
- U.S. based service and customer support
- Phone Number Remediation - Clean, trusted phone numbers mean more answered calls.
- Sharpen monitors, remediates, and protects your numbers so your outreach actually reaches people.
- Stop being flagged "Spam Likely." and start closing deals.
- Simple Pricing – UCaaS seat, CCaaS seat, or outbound seat. ROI Guarantee
- AI & Automations across the entire customer journey
- Supervisor alerts & tagging based on real-time interaction thresholds for effective agent coaching
- 24/7 AI-bots to quickly resolve customer requests
- AI analytics-based precision routing to dynamically route interactions to the best agent based on contextual logic
- Agent dashboard with real-time, agent controllable, performance data
- Easily configurable real time & historical report tool for rapid insight
- Automated, contextual, agent and supervisor performance coaching
- Intuitive, modern, fresh interface that dramatically increases agent performance
- Complete customer history on each interaction, regardless of channel
- Real-time AI-bot support across the customer journey
- Enterprise Class Secure Platform
- AES 256 end-to-end encryption
Solid UC, CCaaS, and messaging API vendor with an "agent-first" methodology to their product design. The platform is designed with tools that minimize friction in workflows, enabling agents to handle more interactions efficiently. The platform includes a unique feature that routes customer interactions based on agent performance metrics. This ensures that the best-suited agents are handling complex or high-value interactions.
- John Paullin, Director of Sales Engineering, UC/CC/AI
- Best fit: Contact Center as a Service, inbound & outbound • Company struggling with poor service from existing provider Company interested in building world-class customer experience
- U.S.-based company with 5-500 agents
- Looking to replace a phone system
- Primary Target Buyer • Buyer persona is a ‘practical’ manager; Contact Center Manager, VP Customer Care, VP of CX – Customer Experience
- Director of IT/CIO - owns budget
Sharpen enables Contact Centers to create and own impactful business outcomes through our innovative, cloud-native, AI contact center platform and we enthusiastically provide a guaranteed return on investment.
Strongest industry fit
- Financial Services
- Healthcare
- Information Technology
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- Does your existing Contact Center provider provide accessible support when you need it?
- Does your data clearly show the effectiveness of remote agent/employee management?
- Is there non-optimal agent routing, leaving customers exhausted by having to re-explain their issues?
- Are there inadequate channels, leaving customers unable to contact by their preferred channel of communication (voice, chat, SMS/MMS, email)?
- Are you unable to produce reports allowing for actionable data to effect change?
Compare Sharpen Technologies Inc against competitors
Sharpen Technologies Inc is one of 126 providers we compare in UCaaS, CCaaS and CX & AI. We’ll run Sharpen Technologies Inc side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Sharpen Technologies Inc is the right fit — and compare it against every alternative in the market, typically at no cost to you.
