SoundHound AI

SoundHound AI, Inc. is a leading innovator in voice AI and conversational intelligence, delivering technology that enables humans to interact with devices, services, and applications using natural speech.

Headquartered in Santa Clara, California, the company was founded in 2005 and became publicly traded in 2022 (NASDAQ: SOUN).

The company’s proprietary Speech-to-Meaning® and Deep Meaning Understanding® technology enable its platforms to process speech in real time for faster, more accurate results. In addition, SoundHound’s Agentic

AI approach combines large language models (LLMs) with real-time, domain-specific knowledge, enabling context-aware, actionable conversations rather than static interactions.

SoundHound’s Amelia platform brings conversational AI into a new era, unifying proprietary voice AI, agentic AI, best-in-class language models, and industry-proven workflows into a single platform that makes customer

And employee interactions feel effortless, while also delivering powerful AI-driven outcomes that increase efficiency and grow revenue. The company’s Autonomics platform provides complete, AI-driven orchestration of IT systems through a single pane of glass to drive seamless, machine-led automation.

Backed by a robust partner ecosystem, SoundHound AI’s technology is currently live with major enterprises across numerous industries. SoundHound AI powers millions of products and services, and processes billions of interactions and automations. Learn more at soundhound.com.

• Agentic+ framework: SoundHound’s Agentic+ framework allows Amelia to automatically connect to the right AI agents, information, business processes, and systems to get a task done, all within a single interaction.
• Voice recognition: SoundHound’s proprietary ASR enables Amelia to understand how people talk — no matter their accent, tone, or tempo — with an industry-leading low word error rate. The company’s ASR also is customizable to your specific use cases for deeper contextual understanding and personalization.
• System agnostic: Amelia fits into your business, not the other way around. Amelia integrates into whatever systems your business uses, including non-Amelia AI agents.
• Orchestrated automation: Autonomics enables the AI-driven orchestration of automations across your IT environment, without requiring human intervention.
• Proactive prevention: Issues are identified and resolved by Autonomics’ AI engine before they occur, significantly reducing rates of outages and other incidents.
• Automated resolution: Autonomics resolves a majority of P3–P5 issues, allowing your staff to focus on higher priority tasks.
• Generative knowledge: The platform generates and optimizes your knowledge base as it operates, so you can create exhaustive, up-to-date documentation with minimal manual effort.
• Interoperable systems: Autonomics integrates with all major ITSM, DevOps, and configuration management tools, helping you preserve your investments and extract the full value of your IT stack.

Soundhound acquired Amelia's agentic virtual agent platform in August 2024. It serves major enterprise clients including Wells Fargo and Mastercard, targeting customers with a minimum of 10,000 monthly interactions across voice, chat, and digital channels. Soundhound also offers a proprietary ITSM platform for end-to-end automation orchestration of IT systems.

John Paullin, Director of Sales Engineering, UC/CC/AI

• Industries: Highly-regulated and service-oriented sectors where customer and employee interactions are frequent and critical.
• Primary Markets = Financial Services, Insurance, Healthcare
• Secondary Markets = Telecommunications, Travel & Hospitality, Public Sector/Government
• Emerging Markets = Retail & E-Commerce, Manufacturing & Logistics
• Size: $1B+ in revenue, with a significant number of employees and large customer base.
• Type of operation: Customer or employee support operation with a minimum of 150,000 annual interactions.
• Technology: Companies likely have a complex and diverse technology stack, including various CRMs, ERPs, and contact center systems.
• Buyer Job Titles: CIO, CTO, Head of Customer Service, VP of IT Operations, and Director of Digital Transformation.
• Pain Points: High operational costs, low customer satisfaction, employee burnout, scalability issues, and compliance and security risks.
• Goals: Increase efficiency and reduce costs, improve customer experience, empower employees, drive digital transformation, and ensure security and compliance.
• Severe budget constraints with unwillingness to consider platform ROI
• Low-fidelity systems of record that limit scope of automatable use cases
• Limited or no internal IT/technical teams for joint ownership of outcomes
• Lack of technological maturity and alignment
• Lack of accountability for timely execution
• Industries: Companies in highly regulated and service-oriented industries with complex IT operations.This includes: Financial Services, Healthcare, Insurance, and IT Services.
• Size: $1B+ in revenue, such as multinational enterprise brands, top global banks, and Fortune 500 organizations. The scale of these businesses make manual IT management a major pain point.
• Type of operation: IT operations for large enterprises.
• Technology: Companies likely have a complex and diverse technology stack. They use ITSM platforms, such as ServiceNow, and require a solution that is highly interoperable.
• Buyer Job Titles: CIO, CTO, VP of IT Operations, and Director of Infrastructure.
• Pain Points: High operational costs, inefficient IT workflows, slow incident resolution, staff capacity issues, and sub-optimal stack performance.
• Goals: Improve service quality, streamline IT workflows, reduce time-to-resolution, maximize ROI, and increase staff capacity.

With Amelia, complex interactions with AI finally feel natural. Amelia is the new conversational AI, powered by an Agentic+ framework that unites generative and pre-set automations in a single platform. If a customer calls to reschedule an appointment, make a payment, and explore products, Amelia handles the tasks in priority order. If an employee sends a chat to reset their password and troubleshoot a device, Amelia has it covered. No matter how nuanced or complex the request, Amelia seamlessly loops in all the necessary systems, information, and processes to get the job done — all through effortless conversation. The result? Fewer costly escalations, higher satisfaction scores, and a world-class service experience that sets your business apart.

Your IT teams are stuck in a cycle of reactive firefighting and manual tasks, which drains their time, impacts your bottom line, and puts your uptime at risk. SoundHound AI’s Autonomics platform is the complete solution. It’s an AI-driven orchestration platform that proactively identifies and automatically resolves issues across your entire IT environment. Through a single pane of glass, the platform automates a vast majority of P3-P5 issues and generates and optimizes your knowledge base in real time. With Autonomics, you’ll significantly reduce outage rates, extract maximum value from your existing tech stack, and free up your IT staff to focus on high-priority issues, as well as innovative projects that move your business forward.