SuccessKPI

• Platform built on AWS—over 50+ AWS Services
• Native integrations with major CCaaS platforms
• Global customers within enterprise and public sector
• Five products in one application with instant activation in minutes enabled by pure SaaS

AI Built for Business Users

• Speech analytics, text analytics, call scoring, sentiment analysis, and NL understanding made easy
• Gain insight by blending metrics from real time and historical sources across platforms

Scalable, Secure Serverless SaaS

• Government and enterprise grade security, performance and data management

SuccessKPI's insight and action platform for contact centers leverages AI to provide real-time insights and automated actions. The platform integrates with both Premise Based Contact Centers and modern CCaaS Platforms, empowering agents, supervisors, and leaders with speech and text analytics, real-time agent assist, quality monitoring, and workforce management. Their patented Playbook Builder enhances flexibility and robustness, while ensuring 100% uptime and compliance with industry standards like SOCII, HIPAA, and PCI. I personally appreciate their capability to reproduce nearly any legacy contact center report that a business deems critical.

- Dave Watson, UC/CC/AI FSE

• In the process of migrating from on-prem to CCaaS
• Identified need for optimization of existing CCaaS or integration of 3rd pty data
• Multiple sources of data within disparate systems

SuccessKPI's 'all-in-one' insight and action platform provides contact center managers and agents with actionable 360-degree insight into customer needs and expectations they need to delight customers, while driving measurable business outcomes.

The platform includes contact center analytics, speech and text analytics, transcription, quality management, Playbook Builder TM, and BI & reporting.