truCX

• Headquarters: 211 Welsh Pool Road, Suite 236, Exton, PA 19341
• Our purpose is empowering acceleration for CX Decision Makers
• Built on Microsoft Power Platform utilizing Azure, Dataverse, Power BI and Power Apps
• Time to Value: Insights come in days, not weeks and months (speeds CX discovery).
• Customer can be onboarded on the truCX platform in days (Speed builds CX project momentum).
• Drive participation with key executives from Day 1 (so they don’t slow the process later).
• Process drives data-driven insights such as functional charts, sentiment analysis, trends and comparisons, user analytics and more (not human effort and spreadsheets).

The truCX platform includes these core components

TruMoments: Built around the 5 core frameworks and many deep dives, customers can capture genuine organizational sentiments with truMoments. Leveraging a CX design-thinking approach, this tool drives continuous CX Baselining to devise innovative CX strategies, fostering trust, engagement, and meaningful connections.

• Builds trust, consensus and authenticity within your organization
• Enhances organizational engagement for CX initiatives
• Creates strong emotional connections around CX projects
• Supports personalization for feedback and scoring

TruInsights: Transform how you utilize data-driven insights for CX decisioning with truInsights. It empowers customers to spot trends, capture justifications, use sentiment analysis as a competitive advantage, and stay ahead by providing essential intelligence for executing CX projects.

• Enables data-driven decision-making
• Quickly create charts and business intelligence output for sharing of data across the organization
• Streamlines operations – track progress toward participation with user analysis
• Drives confidence in the process and requirement outcomes
• Generate custom requirements by CX project, based on priorities, scoring and justifications

TruWorkspace Hub: This hub allows downloadable resources for customers to then customize to their needs.

• Deeper questions to ask vendors
• RFP and requirement templates
• Templates to help drive business justifications
• Mid-size to Enterprise Contact Center (300+ agents)
• Sweet Spot – 1,500 to 10,000 agents, but scalable to unlimited number of agents
• Customer feels current CX platforms and tools are disparate, complex and hindering innovation
• Customer is migrating from premise-based contact center platform to the cloud
• 20+ CX stakeholders and decision makers involved in the decision-making process
• Committed to continuous improvement for all “ongoing” CX initiatives and projects
• Smaller contact center (25 to 300 agents)
• Sweet Spot – 150 to 300 agents
• Short-term need on a specific project or CX project
• $10k for up to 10 Users over 30 days, use it as a “trojan horse” strategy
• Less complex environment, not many decision-makers
• Subscription sensitive based on size of the contact center

TruCX is the industry's first groundbreaking CX collaboration platform, revolutionizing how organizations approach CX orchestration by providing comprehensive frameworks and in-depth journey analyses that uncover meaningful insights.

TruCX addresses the challenge of disjointed and uneven discovery strategies by offering a unified, collaborative environment that enhances decision-making, streamlines operations, and fosters continuous improvement across all levels of the organization.