Sendero
Yellow
- Headquarters: San Mateo, California, United States
- Customer Support Automation Platform
- Trusted by 1100+ Enterprises
- 16B+ Platform Conversations Annually
- 135+ Languages Supported
- 90% Automation in 30 days with Generative AI
- Advanced Generative AI capabilities across voice, chat & email for high efficiency & Automation
- Easy to setup and deploy at scale
- Multi LLM architecture for accuracy and speed
- Flexibility and customization for seamless integration
- Extensive omni-channel support for better customer engagement
- Up to 90% queries answered
- Decrease in ticket handling time by up to 35%.
- Reduce operational costs 50% faster time to market.
- No coding or training needed
- Avg response time of 0.6s
- Increase conversions by 50%
- Enterprise grade security- ISO, HIPAA, SOC2 & GDPR certified
- 80% containment out of the box; no rip and replace
- 150+ prebuilt templates for different use cases and industries
- Supports 35+ channels & 135+ languages
- Increase customer engagement by 60%
- Improve customer satisfaction by 40%
Yellow AI offers a conversational AI platform whose aim is for 90% automation within 30 days of deployment, leveraging GenAI and LLM capabilities. The platform can be used across customer experience (CX), employee experience, and IT service management (ITSM) use cases.
- John Paullin, Director of Sales Engineering, UC/CC/AI
For customer support teams which handle a large volume of chats, voice calls & tickets across multiple channels, and have to juggle across different solutions
Industries: Retail/ecommerce, Manufacturing, Utilities, BFSI, TMT, Business Services, Entertainment, BFSI
- CxO: CEO/COO/CPO/CIO/CTO/CRO
- VP and directors: Head of Digital, Customer experience, Customer service and support,
- Head of Digital Transformation, Head of Innovation or AI,
- CX roles with Omnichannel, Web in the title
Yellow.ai is an AI-first, unified customer service automation platform designed to deliver exceptional customer experiences across channels. Scalable and secure, our platform automates more than 90% of customer queries, and reduces operational costs by 60%, while seamlessly integrating with your tech stack. We offer differentiators such as ease of setup and deployment, speed and accuracy, flexibility & customization, true omni-channel support that set it apart in the market.
Strongest industry fit
- Other
What we’ll ask before recommending them
- How are you managing customers' queries and support now?
- Are you looking to improve customer engagement, lead generation, conversion rates, or any other specific metrics?
- What is the current business challenge your brand faces? If there's no challenge, is it a digital strategy initiative by your brand?
- How important are personalization and tailored messaging in your communication efforts?
- Do you feel there’s room for improvement in terms of response time or consistency of messaging?
- What are the key challenges your support agents face in ensuring good customer experience?
Compare Yellow against competitors
Yellow is one of 46 providers we compare in CX & AI. We’ll run Yellow side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Yellow is the right fit — and compare it against every alternative in the market, typically at no cost to you.
